Michael D. Albrecht
Duluth,MN
Summary
Driven professional with a successful career in software and hardware implementation, support, business consulting and project management. Strong track record of implementations in a wide variety of customer environments. Able to manage multiple duties and responsibilities to ensure success.
Overview
23
23
years of professional experience
Work History
Clinical Applications Analyst II
Essentia Health
2019.08 - 2022.06
- End User support and consulting for a broad suite of specialty applications in hospital and clinic environments
- Project Management for major upgrades and new implementations
- Direct support and troubleshooting of application issues for clinical staff
- Translated customer requests into software application solution specifications, appropriate to assigned tasks.
- Project Management with internal and vendor teams for implementation projects
- Collaborative work with cross-functional teams on application troubleshooting
- Answered technical questions regarding business and clinical aspects of application purchase and implementation.
- Observed company standards for performance for time and supply management practices.
Implementation Consultant
McKesson Pharmacy Systems
2008.08 - 2019.08
- Business Consulting and Project Management responsibility for software implementation in retail chain and outpatient clinic pharmacies
- Consulting services included gap analysis, best practices, change management, workflow design, hardware specifications, performance metrics, and training
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Successful implementation projects for retail chain and outpatient clinic pharmacy customers ranging from 20 to over 500 facilities
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
Field Implementation Consultant
McKesson Pharmacy Systems
2005.09 - 2008.08
- On-site hardware installation and configuration, as well as software training, configuration, live support, and troubleshooting
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Frequent requests from existing customers for future implementations
- Ability to work with multiple applications and platforms from week to week, including four different McKesson products on multiple operating systems.
Installation and Training Manager
Viking Computer Services
1999.02 - 2005.09
- Responsible for pre-installation project management and on-site activities for all new customers
- Additional duties included sales, follow-up activities and training
- Coordination of data conversion, selection of required hardware, pre-configuration of all software modules and settings, vendor interfaces, physical installation of equipment, training off staff, and follow-up support
- Successful sale and implementation of 39 pharmacies in Fiscal Year 2004
- Collaborated with other departments to align training programs with organizational goals and objectives.
Education
North Hennepin Community College
Minneapolis, MNSkills
- User Technical Support
- Knowledge of Clinical Applications
- Project Management
- Database Upgrades
- User Acceptance Testing (UAT)
- Implementation Management
- System Configuration
- Requirements Analysis
- Project Specifications
- Continuous Improvement Process
- Complex Problem-Solving
- Health Management Information Systems
Hobbies
My off time is spent hiking, mountain biking, camping, fishing, and cooking with the company of my teenage son and my dog
Additional Information
Volunteer Affiliations
Cyclists of Gitchee Gummee Shores (GOGGS): Trail Steward - Development and planning of new mountain bike trails for one of the premier trail systems in the country. Leadership and supervision of weekly trail work crews for building and maintaining a sustainable system.
Grandma's Marathon: Aid Station Lead - Coordinate 50+ volunteers for race day activities, as well as preliminary planning and set-up for the event.
Timeline
Clinical Applications Analyst II
Essentia Health
2019.08 - 2022.06
Implementation Consultant
McKesson Pharmacy Systems
2008.08 - 2019.08
Field Implementation Consultant
McKesson Pharmacy Systems
2005.09 - 2008.08
Installation and Training Manager
Viking Computer Services
1999.02 - 2005.09
North Hennepin Community College