Michael D Ludwig
Racine,WI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Escrow Officer
Burnet Title
10.2024 - Current
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Account Manager
Burnet Title
11.2017 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Skills
- Notary public certification
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Verbal and written communication
- Client relationship building
- Teamwork
Accomplishments
- Consistently increased capture rate through effectively communicating and networking with current clients.
- Increased third-party client capture rates on new business in the region.
Timeline
Escrow Officer
Burnet Title
10.2024 - Current
Account Manager
Burnet Title
11.2017 - 11.2024
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