Michael Dwayne Clayton
Kingfisher,OK
Summary
Dedicated professional with expertise in team leadership and problem-solving. Demonstrated ability to execute tasks efficiently while maintaining effective communication. Committed to supporting organizational goals and contributing to team success.
Overview
50
50
years of professional experience
Work History
Head Custodian
Kingfisher Public Schools
Kingfisher, OK
10.2011 - Current
- Trained and mentored custodial staff on best practices and safety procedures.
- Conducted regular inspections to ensure cleanliness and maintenance standards.
- Supervised daily cleaning operations across multiple school facilities.
- Maintained cleanliness and order in all facilities by sweeping, mopping, vacuuming, scrubbing, waxing, and polishing floors.
Manager Enrollment Call Center
Benefitvision
Oklahoma City, OK
05.2007 - 10.2011
- Managed client relationships to ensure satisfaction and retention.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw training programs for new staff on benefits administration.
- Monitored staff performance and addressed issues.
- Led team in developing strategic benefit plans for clients.
Life and Health Insurance Agent
Aflac
Oklahoma City, OK
07.2002 - 04.2007
- Educated clients on health insurance options and benefits.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Assisted clients in completing enrollment applications and paperwork.
- Conducted policy reviews to ensure client satisfaction and compliance.
- Maintained up-to-date knowledge of industry regulations and standards.
Digital Switch Technician
ACRS
Oklahoma City, OK
11.1995 - 06.2002
- Performed routine system tests and analyzed results to ensure optimal network performance.
- Performed upgrades on existing equipment when necessary in order to maintain compatibility with newer versions of software or hardware.
- Coordinated with vendors and service providers to ensure equipment was up to date and functioning properly.
- Managed project timelines and budgets for telecommunications installations and upgrades.
- Conducted site surveys to determine the best placement of telecommunications equipment.
Detail Specifications Engineer
Southwestern Bell Telephone
Oklahoma City, OK
10.1976 - 10.1995
- Created accurate project specifications, documenting in technical manuals.
- Collaborated with cross-functional teams to enhance service delivery.
- Coordinated with vendors to procure necessary materials for projects.
- Conducted regular maintenance on telecommunications equipment and infrastructure.
- Documented all engineering activities according to established procedures.
- Participated in team meetings to discuss project progress updates.
- Finished projects on time and within budget.
- Prepared estimates and budgets.
Education
Star Spencer HS
Spencer, OKDunjee High School
Spencer, OKSkills
- Facility maintenance
- Cleaning operations
- Safety procedures
- Staff training
- Team leadership
- Project management
- Client relationship management
- Attention to detail
Affiliations
- I have a great passion for officiating basketball as well as teaching, training and developing individuals who aspire to pursue this avocation.
Timeline
Head Custodian
Kingfisher Public Schools
10.2011 - Current
Manager Enrollment Call Center
Benefitvision
05.2007 - 10.2011
Life and Health Insurance Agent
Aflac
07.2002 - 04.2007
Digital Switch Technician
ACRS
11.1995 - 06.2002
Detail Specifications Engineer
Southwestern Bell Telephone
10.1976 - 10.1995
Star Spencer HS
Dunjee High School