Michaele Boyce
Cortland,NY
Summary
Detail-oriented professional with an Associate in Science (A.S.) in Health Information Management and Technology (3.06 GPA) and over 13 years of diverse work experience. Committed to leveraging a strong academic foundation, personal dedication, and extensive industry knowledge to excel as a Patient Services Representative. Recognized for a strong work ethic and reliability, consistently contributing to team success and organizational objectives. Eager to adopt a proactive approach to enhancing patient experiences and supporting company goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Family Health Network
06.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used AthenaPractice, AthenaOne and HealthAssystto schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
PERSONAL AIDE
CAPCO
09.2019 - 05.2022
- Transported client to doctor's office and essential errands.
- Protected health information according to HIPAA policies and procedures.
- Reported health changes and provided proper documentation to appropriate staff.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Responded to resident dining needs and assisted with feeding.
- Fostered resident comfort by answering requests and reporting observations to nursing supervisor.
- Assisted residents in activities of daily living to maintain health and dignity.
- Engaged clients through conversation and companionship, promoting independence and social requirements.
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
- Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
- Drove motor vehicles to transport clients to physicians' offices or outings.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Provided clients with communication assistance, typing correspondence and obtaining information for them.
Education
Associate in Science (A.S.) - Health Information Management and Technology
HUDSON VALLEY COMMUNITY COLLEGE
Troy, NY12.2021
Skills
- I enjoy being organized and organizing
- I have been using computers, and multiple computer programs since 1995
- I am familiar with MS Word, Excel, Access, and Powerpoint
Awards
Dean's List
Timeline
Patient Service Representative
Family Health Network
06.2022 - Current
PERSONAL AIDE
CAPCO
09.2019 - 05.2022
Associate in Science (A.S.) - Health Information Management and Technology
HUDSON VALLEY COMMUNITY COLLEGE
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