Michaele mallozzi
Warwick,RI
Summary
At Bob's Mechanical, I excelled as a Service Technician, leveraging my troubleshooting skills and customer service prowess to enhance client satisfaction and equipment performance. My proactive maintenance approach and ability to impart knowledge to both clients and junior technicians significantly reduced downtime and improved first-time fix rates, underscoring my detail-oriented and adaptable nature.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
5
5
years of professional experience
Work History
Service Technician
Bob's Machanical
01.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Education
Associate of Science - Engineering Mechanics
CCRI
Warwick, RI01-2028
REFRIDGERANT CERTIFIDE - EPA CLAS 1
New England Institute of Technology
East Greenwich, RI01-2019
Skills
- Installation and repair
- Detail-Oriented Approach
- Proactive Equipment Maintenance
- Client Support
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
Timeline
Service Technician
Bob's Machanical
01.2020 - Current
Associate of Science - Engineering Mechanics
CCRI
REFRIDGERANT CERTIFIDE - EPA CLAS 1
New England Institute of Technology
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