MICHAEL G SPENCE
Palm Bay,FL
Overview
14
14
years of professional experience
Work History
Customer Service
NYC Transit Authority
Brooklyn, New York
04.2006 - 04.2020
- Provided customer service support when needed.
- Resolved customer service inquiries quickly and efficiently.
- Managed customer service inquiries, complaints, escalations.
- Provided superior customer service at all times.
NYC STATION CLEANER
NYC Transit Authority
Brooklyn, NY
04.2006 - 02.2020
- Emptied trash cans and replaced liners as needed.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Collected trash from floors within hallways, bathrooms and work areas.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed safety processes for all manual and electric cleaning equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed routine maintenance checks, notifying management of needed repairs.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Education
Associate of Science - Electrical Technology
Nyc Technical College
Brooklyn, NY06-1983
High School Diploma -
ERASMUS HALL HIGH SCHOOL
Brooklyn, NY06-1981
Skills
- Customer service
- Conflict resolution
- Inventory management
- Chemical handling
- Safety compliance
- Cleaning procedures
- Friendly customer service
- Maintenance reporting
Timeline
Customer Service
NYC Transit Authority
04.2006 - 04.2020
NYC STATION CLEANER
NYC Transit Authority
04.2006 - 02.2020
Associate of Science - Electrical Technology
Nyc Technical College
High School Diploma -
ERASMUS HALL HIGH SCHOOL
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