Michael J Gazia
Panama City Beach,FL
Summary
Guest Service Specialist with five years of experience in the Retail industry and four years in the Hospitality industry. Graduated with a Bachelors of Science from Florida State University, Dedman College Of Hospitality. Enthusiastic team player, eager to contribute to the overall team success through hard work, attention to detail and excellent organizational skills. Ambitious to learn, grow and excel in the Hospitality industry.
Overview
8
8
years of professional experience
Work History
Manager in Training
St. Joe Hospitality
06.2022 - Current
- Conferred with guest each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty
- Enhancing leadership abilities through interaction with managers, supervisors, team members as well as guest
- Familiarization with collection of St. Joe Hospitality properties
- Leading with integrity, honesty and knowledge to promote culture of company (Leading by example)
- Sat in on disciplinary hearings to learn about conflict resolution in workplace
- Supervised activities of 6 team members completing front desk, bellmen, and beach services, disciplining and motivating employees to maximize performance at the Pearl
- Currently at Hilton Garden Inn as acting Housekeeping Manager
Front Desk Agent, Server, Banquet Attendant
Hotel Indigo College Town
12.2021 - 05.2022
- Experienced Front desk representative, as well as Food & Beverage operations
Beach Service Attendant
Rosemary Beach Property Owners Association
06.2020 - 03.2022
- Established clean and orderly work station.
- Trained and coached newly hired team members in completing beach set up/breakdown and bonfires.
- Facilitated sales of services and goods.
- Maintained clean and professional appearance during work shift.
Customer Service Specialist
Dicks Sporting Goods
04.2016 - 08.2021
- Various departmental and customer experience
Education
Master of Science - Hospitality Entrepreneurship
Florida State University
Tallahassee, FL04.2024
Bachelor of Science - Hospitality & Tourism Management
Florida State University
Tallahassee, FL04.2022
Associate of Arts - General Studies
Gulf Coast State College
Panama City, FL04.2020
Skills
- Guest services
- Guest Resolution
- MicroSoft Excel Spreadsheets
- Computer proficiency
- Multitasking abilities
- Alice PMS
- HotSos PMS
- InFor PMS
- Micros Oracle PMS
- Opera PMS
- Opera Cloud PMS
- OnQ PMS
- Rex Housekeeping PMS
- Safe Serve Certified
- Responsible Alcohol Service Certified
Timeline
Manager in Training
St. Joe Hospitality
06.2022 - Current
Front Desk Agent, Server, Banquet Attendant
Hotel Indigo College Town
12.2021 - 05.2022
Beach Service Attendant
Rosemary Beach Property Owners Association
06.2020 - 03.2022
Customer Service Specialist
Dicks Sporting Goods
04.2016 - 08.2021
Master of Science - Hospitality Entrepreneurship
Florida State University
Bachelor of Science - Hospitality & Tourism Management
Florida State University
Associate of Arts - General Studies
Gulf Coast State College
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