Michael J Haynes
Jeffersonville,IN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Sealmaster Louisville
Louisville, KY
04.2021 - Current
- Maintained accurate records of employee performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and company policies.
Salesman
Sunbelt Rentals
Clarksville, IN
04.2013 - 04.2021
- Provided personalized service to build relationships with customers.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Business
Indiana University Southeast
New Albany, IN05-1994
Skills
- Visual merchandising
- Relationship management
- Inventory tracking and management
- Direct sales
- Store operations
- Sales management
- Team building
- Effective leader
Timeline
Store Manager
Sealmaster Louisville
04.2021 - Current
Salesman
Sunbelt Rentals
04.2013 - 04.2021
Business
Indiana University Southeast
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