Michael J. Jansen
Atlanta,GA
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and successful digital implementations. Skilled at overseeing complex, high successful value technical projects with excellent planning competencies.
Overview
25
25
years of professional experience
Work History
Product Owner / Manager Product
U.S. Bank
06.2021 - 04.2023
- Product Owner leading two teams in digital authentication space in order to phase out credit card legacy authentication platform for online banking and create new re-usable platform in order to serve white label credit card customers for all authentication needs. The team built a credit card application through all stages including identification, verification, credentialing, and enrollment
- Reduced white label customer onboarding by 75% by building a new customizable credit card enrollment application from inception through delivery to serve white label customers.
- Lead backlog management, prioritization, refinement, and story writing for a team of developers and testers in SAFe Agile framework
- Collaborate with business leaders on business needs, customer needs and short- term and long-term product roadmap and prioritization leading to development of user stories and testing through quarterly PI planning and Sprint ceremonies such as grooming and estimation, sprint planning for two-week sprint cycles
- Lead and manage multiple integrations via API development, both in consumption and delivery
- Responsible for working with team on user stories, acceptance criteria
- Supported all credit card management teams with their authentication needs for money movement, spend, native mobile, customer engagement, migration and card servicing
- Collaborated with UX on responsive web design adhering to company specific styles for development of user interface working with team of UI developers.
Product Owner / Scrum Master
The Home Depot
11.2018 - 06.2020
- Led IT Finance Integration team responsible for delivering business value supporting supply chain finance to drive retail sales, improve efficiency, and improve customer satisfaction through production of quality products within Finance Integration product line. focus on delivering incremental value by driving product changes and working closely with team of developers, designers, architects and business partners
- Supported in-depth business reviews, communicate, and present across all levels of organization, and support cross-functional product teams in API and integration development, QA testing, integration testing and end to end testing
- Lead backlog management, prioritization, refinement, and story writing for a team of developers and testers
- Collaborate with business leaders on business needs, customer needs, short term and long-term product roadmap and prioritization leading to development of user stories and testing criteria for TDD team
- Lead and manage multiple integrations via API development, both in consumption and delivery
- Transformed team from waterfall to Agile in XP and Scrum.
- Coached team in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Digital Product Delivery Manager
Cox Automotive
02.2016 - 10.2018
- Work with business stakeholders, product organization, technology, marketing, training and leadership to identify feature development opportunities for Automotive Retail Reconditioning Business for client value add and business need that facilitates users to view, manage and maintain their vehicles for Manheim brand in website and mobile development
- Owned backlog management, prioritization, refinement, and story writing for teams as large as eight developers and testers
- Also lead Business Analysts and other team support roles
- Leader in Agile SCRUM, Kanban, and SAFe development teams to define and collaborate on complicated solutions for automotive retail reconditioning business
- Collaboratively created and maintained a team budget of $1.2 Million
- Developed digital solutions using SMART KPI milestones to make sure deliverables are specific, measurable, achievable, realistic and time-framed per SAFe framework
- Solid record of increasing number of users and page-views for right product at the right time using customer feedback for product and feature inception practices within mobile and desktop via responsive design
- Building Minimal Viable Products (MVP) and released in iterative development to gain feedback
- Collaborated with UI/UX leaders and developers on user experience for each feature.
- Defined solution requirements to convert strategic ideas into actionable workflows
- Collaborated with UX (User Experience) team to incorporate customer feedback and User Acceptance Test (UAT) into future patches and iterations.
Advisory Business Analyst
Cox Automotive
12.2015 - 02.2016
- Worked directly with Manheim.com digital product stakeholders and Product Managers to analyze business need and determine value propositions, business requirements, reporting requirements in Agile development environment
- Works with product teams to capture requirements (both functional and process improvement) using various techniques such as workshop facilitation, data analysis, site visits, and task and workflow analysis
- Designs and models future state processes, performing gap analysis, and identifying areas for improvement in MVP and iterative stages
- Performs user acceptance, testing and led Test-Driven Development (TDD) to determine completeness of requirements alongside of QA and Engineering team members
- Creates use cases, user stories, functional specifications, diagrams as needed to articulate requirements
- Actively works with less experienced Business Analysts providing mentoring, coaching and guidance to further their capabilities.
- Collaborated with stakeholders to define project objectives and criteria.
Senior Business Analyst
Cox Automotive
06.2013 - 12.2015
- Worked directly with Manheim website product stakeholders, Product Managers and UX to analyze business need and determine benefit, business requirements, reporting requirements in Agile development environment
- Managed BA activities for OVE.com and Manheim.com which facilitates buying, financing, listing, and selling of wholesale vehicles in e-commerce platform for buyers and sellers.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Business Analyst
Ebix, Inc. A.D.A.M. Health
09.2008 - 06.2013
- Worked directly with Health Solutions website product stakeholders and Product Managers to analyze business need and determine benefit for brokers of healthcare educational content trends in emerging and changing markets as related to web based products for content back-end and B2C front end in SCRUM Agile Framework
- Collaborated with stakeholders to define project objectives and criteria.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Use of MVP iterative development to bring stakeholder and customer feedback into development cycle
- Manage and update health content via in-house content management system and apply government standards in 508 Compliance and HIPAA to all digital assets.
Cognos Developer
Alere, Inc
01.2004 - 09.2008
- Worked directly with Health Solutions website product stakeholders and Product Managers to analyze business need and determine benefit for insurance broker and healthcare content trends in emerging and changing markets as related to web based products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Contributed in building databases and table structures for web applications.
Business Analyst
Xerox, Inc
01.2002 - 01.2004
- Manage Pharmacy Benefit Management data warehouse including data mapping of Medical, Pharmacy claims, Provider and Recipient files, creating tables, writing business rules, and creating documentation of warehouse to include data-dictionaries and client documentation for periodic release for analytics delivered to Health Insurers
- Gather user requirements for reporting capabilities and developed through Business Objects reporting tool.
- Performed gap analysis to identify areas where data changes were needed
Business Analyst
Time Warner Media, Inc, Inc
01.1998 - 01.2001
- Led analysis for development effort of interfaces for contract/scheduling applications and data-warehousing for TBS, TNT, Cartoon Network and Turner South.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Education
Bachelor of Science - Health Information Management
East Carolina University
Greenville, NCCertified Scrum Product Owner (CSPO) - undefined
Scrum Alliance
Skills
- Project Oversight
- Mission and Vision
- Agile Framework: Scrum, SAFe, XP and Kanban
- Jira
- Confluence
- Mural
- Visio
- Product Discovery
Timeline
Product Owner / Manager Product
U.S. Bank
06.2021 - 04.2023
Product Owner / Scrum Master
The Home Depot
11.2018 - 06.2020
Digital Product Delivery Manager
Cox Automotive
02.2016 - 10.2018
Advisory Business Analyst
Cox Automotive
12.2015 - 02.2016
Senior Business Analyst
Cox Automotive
06.2013 - 12.2015
Business Analyst
Ebix, Inc. A.D.A.M. Health
09.2008 - 06.2013
Cognos Developer
Alere, Inc
01.2004 - 09.2008
Business Analyst
Xerox, Inc
01.2002 - 01.2004
Business Analyst
Time Warner Media, Inc, Inc
01.1998 - 01.2001
Bachelor of Science - Health Information Management
East Carolina University
Certified Scrum Product Owner (CSPO) - undefined
Scrum Alliance
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