Michael J. Koerner
Indianapolis,IN
Summary
Catering Captain with winning attitude and desire to give every client a positive and memorable experience. Focused on increasing catering sales by raising client expectations and service standards, while improving client relationships. Skilled at overseeing the event and staff, handling customer needs and maintaining professional and calm under pressure. Hardworking employee with customer service, multitasking and time management abilities.
Overview
9
9
years of professional experience
Work History
Catering Captain
Eurest Compass Group
Bloomington, IN
08.2023 - Current
- Responded promptly to all client correspondence, throughout the entire duration and through any follow up to ensure client satisfaction
- Established standards for quality control throughout each event including taste testing of foods prepared by kitchen staff.
- Maintained inventory of food, beverages, linens and other supplies needed for catered events.
- Coordinated logistics for all catered events including staffing, transportation of equipment, set up and breakdown of event space.
- Analyzed customer feedback data to identify opportunities for improvement within the catering department.
- Maintained accurate records of sales activity utilizing catering software systems.
Events Lead
Big Woods Restaurants
Nashville, IN
05.2021 - 08.2023
- Maintain ongoing staffing schedule focused on the right people at the right time, to meet business needs and deliver excellent client experience
- Create an all inclusive environment through training, coaching and feedback, teamwork, celebrating staff successes, and exceptional leadership
- Establish goals, while creating an atmosphere of teamwork and development.
- Resolved customer complaints quickly and professionally while maintaining positive attitude towards guests at all times.
Housing Manager
Express Services
Bloomington, IN
09.2020 - 08.2022
- IU COVID-19 Response Team
- Manage housing for IU-campus students in isolation and quarantine
- Schedule transportation for students in and out of isolation housing.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
Event Set-Up Coordinator
Indiana University
Bloomington, IN
12.2018 - 10.2020
- Facilities and Operations
- Assist in set-up for sporting events: basketball/football gamedays
- Set up the athletics court
- Maintenance of all IU Athletics facilities
- Supervise painting crew of 4-5 students
Resident Assistant
Indiana University, Eigenmann Residence Hall
Bloomington, IN
01.2015 - 01.2019
- Develop a community conducive to learning for a group of 50 residents
- Engage residents in community programs, resulting in learning outcomes
- Serve as a point-of-contact for answers about rules, regulations, and campus resources
- Gain leadership experience and improved communication skills
Events Coordinator
- Assist with booking, planning, and execution of private events for all company properties
- Act as point of contact with clients during events
- Monitor and assist with event set up and tear down
- Model exceptional guest service and ensure all events staff executes guest service at the same level.
Education
Bachelor of Fine Arts -
Indiana University
Skills
- Multitasking and Prioritization
- Teamwork and Professionalism
- Event Preparation and Organization
- Detail Oriented
- Adaptable
- Revenue Growth
Timeline
Catering Captain
Eurest Compass Group
08.2023 - Current
Events Lead
Big Woods Restaurants
05.2021 - 08.2023
Housing Manager
Express Services
09.2020 - 08.2022
Event Set-Up Coordinator
Indiana University
12.2018 - 10.2020
Resident Assistant
Indiana University, Eigenmann Residence Hall
01.2015 - 01.2019
Events Coordinator
Bachelor of Fine Arts -
Indiana University