Michael J Thomson
Belmont
Summary
Professional claims analyst with several years on the insurance side as well as the customer side in the processing, evaluation and resolution of insurance claims. Strong focus on company and DOI requirements to comply with claim handling protocols, all the while addressing the claims day to day matters to bring to resolution/conclusion. Using multiple forms of communication with all customers is essential in ensuring seamless operations and optimal outcomes. Known for excellent problem-solving abilities and experienced with customer service, consistently delivering wanted results to claim partners.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Estimator / Sales / Insurance Liaison
J M Construction
01.2006 - 03.2020
- Proper and regular communication with all parties (insurance vendor and clients) to address all claim concerns.
- Field inspections and fact gathering for claim handling.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates or other required data in time, resulting in increased client trust.
Claims Specialist
State Farm Insurance
1994 - 2007
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as contractors, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Education
Bachelor of Science - Clinical & Counseling Psychology
San Jose State University
San Jose, CASkills
- Claim procedures, handling and resolution
- Communication with multiple customers
- Time management
- Estimating experience
Certification
A I C
Timeline
Estimator / Sales / Insurance Liaison
J M Construction
01.2006 - 03.2020
Claims Specialist
State Farm Insurance
1994 - 2007
Bachelor of Science - Clinical & Counseling Psychology
San Jose State University