Michaeljohn Martinez II
Chino,CA
Summary
34 year proven leader at Southern California Gas Company, adept in coaching and mentoring teams to exceed performance goals and enhance workplace safety. Spearheaded initiatives that significantly improved operational compliance and customer satisfaction, leveraging strong customer focus and technical expertise to drive results.
Overview
34
34
years of professional experience
Work History
Field Team Lead-Customer Service
Southern California Gas Company
Alhambra, CA
02.2017 - Current
- Provides overall leadership and management of field operations for one or more districts within the Customer Services organization.
- Supervises and administers technical field operations, oversees and manages district budget, repair and installation of meters and equipment.
- Is responsible for system integrity to ensure compliance with Company policies and procedures as well as Federal, State, and Local regulations.
- Responsible for developing, implementing and maintaining effective safety programs focusing on employee, customer and pipeline safety.
- Assures Field Operations at District level, to ensure compliance with functional guidelines, policy, procedures, G. O. 112-E, CFR-49, and Cal OSHA safety order requirements.
- Conducts field rides, audits, and job observations to ensure work is performed safely and is in compliance with Company policy, procedure and governmental regulations.
- Acts as District point of contact for customers (residential, commercial, and industrial), public officials, first responders, pipeline, and other contractors.
- Responds to and provides work direction during emergency incidents. Responsible for leading emergency response strategies and coordinating resources to effectively resolve all types of emergency incidents, including natural disasters.
- Provides work direction to lower level supervision and performance input to Area Manager. Deals effectively with employees labor relations problems, i.e., investigatory interviews and disciplinary actions.
Field Supervisor II-Customer Service
Southern California Gas Company
Alhambra, CA
06.2013 - 02.2017
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Presented daily, weekly and monthly performance reports to demonstrate team progress.
- Responsible for meeting or exceeding all Key Performance Measures including customer satisfaction, cost savings, service and safety.
Field Instructor
Southern California Gas Company
Anaheim, CA
04.2011 - 06.2013
- Increased newly graduated technicians engagement by utilizing diverse instructional strategies tailored to individual learning needs.
- Managed and addressed conflicts and challenges promptly while maintaining a respectful and inclusive learning atmosphere.
- Developed strong relationships with technicians, establishing trust and promoting open communication for better understanding of the company's established policies and procedures as well as local, state, federal regulations.
- Built up technicians confidence in working independently by assuring they were able to apply the company's policies and procedures to actual customer orders and requests.
- Provided detailed reports to technicians direct supervisor so that district supervision can continue to mentor and coach.
Quality Assurance Inspector
Southern California Gas Company
Los Angeles, CA
01.2010 - 04.2011
- Performed visual inspections and non-destructive tests to assure technicians work quality.
- Provided interpretation of company's policies and guidelines to local districts and technicians.
- Provided Quality Assurance reports to local management and regional management to help meet QA performance goals.
Field Technician
Southern California Gas Company
Los Angeles, CA
03.1990 - 01.2010
- Performed duties to Company guidelines and established safety procedures.
- Ensure customers understands work performed and is satisfied.
- Responds to and tests for leakage in underground piping, houseline, and appliances at residential and commercial customer's premises.
- Repair inoperative appliances, adjust appliances and provide parts replacement to residential and commercial customers.
- Conducts carbon monoxide testing for residential and commercial customers.
- Responded to emergency incidents and initiates appropriate action.
- Operated and maintained a wide variety of tools and instruments.
- Responsible for accurate documentation and reporting of work completed.
- Responsible for the safe operation and driver inspection of Company vehicles.
- Assisted other work groups as needed.
Education
No Degree - Business Administration And Management
Capella University
Minneapolis, MN06.2027
High School Diploma -
Don Bosco Technical Institute
San Gabriel06.1979
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Employee Evaluation
- Microsoft Excel-Intermediate
- Microsoft Outlook
- Microsoft Word
- SAP
Accomplishments
- 1992 Los Angeles Riots
- 1994 Northridge Earthquake
- 1996 Calabasas Fire
- 2017 Tubbs Fire in Santa Rosa
- 2018 Merrimack Natural Gas Explosion
- Various water in the main incidents.
- Various under/over pressurization of system
Member of emergency response team assisting in the following manmade and natural emergencies.
Timeline
Field Team Lead-Customer Service
Southern California Gas Company
02.2017 - Current
Field Supervisor II-Customer Service
Southern California Gas Company
06.2013 - 02.2017
Field Instructor
Southern California Gas Company
04.2011 - 06.2013
Quality Assurance Inspector
Southern California Gas Company
01.2010 - 04.2011
Field Technician
Southern California Gas Company
03.1990 - 01.2010
No Degree - Business Administration And Management
Capella University
High School Diploma -
Don Bosco Technical Institute