Michael K. Ward
Insurance
Atlanta,GA
Summary
Qualified Claims Generalist versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering one year of insurance experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Generalist Associate
Progressive
Marietta, GA
01.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
- Proposed settlements for uncomplicated issues to resolve claims.
- Determined appropriateness of payers to protect organization and minimize risk.
- Acted as coverage and liability subject matter expert, answering internal and external questions and inquiries.
Elections Poll Manager
Fulton County Elections And Registration
Atlanta, GA
01.2020 - Current
- Recruit clerks and assign job responsibilities
- Contact poll facility in advance of election day to arrange entry for setup
- Coordinate with clerks to ensure adequate staffing
- Attend required training sessions and study Poll Procedures to gain thorough knowledge of election process
- Pick up election supplies (during Sunday pickup or schedule Monday pickup)
- Set up the election poll on Monday before Election Day
- Assemble voting units
- Perform duties as necessary to set up poll for voting
- Conduct election: Resolve problems and answer questions that may arise; Manage personnel to ensure poll functions properly; Perform necessary preliminary work to ensure that the poll opens promptly at 7:00 am; Close out the poll; Print report tapes from voting units; perform Accumulation process; Complete the Recap Sheets and paperwork as necessary to account for the ballots and voters; Disassemble units
- Return memory cards and supplies to check-in
Senior Assistant Jury Clerk
Superior Court Of Fulton County, GA
Atlanta, GA
11.2018 - 12.2021
- Provides support and assists jurors during jury service.
- Provides information on court filing procedures, pleadings, and juror issues.
- Prepares and mails summons notices and forms.
- Process juror payments and reimbursements.
- Process biographical questionnaires and summons.
- Enters data into automated jury management system.
- Maintains and updates demographic and other information for summoned and trial jurors.
- Assists with compiling and pulling reports for compliance.
- Determines qualifications for juror service; creates and processes jury panel reports for judges; resolves scheduling problems with jurors; provides juror information and administrative assistance to court personnel, judicial staff, and the general public.
- Recommend changes to policies and procedures to maximize team efficiency and productivity.
- Submit documentation and reports to upper management.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Legal Assistant / Assistant Client Services Specialist
Paranet Corporation Services
Duluth, GA
04.2017 - 12.2017
- Obtained various corporation documents for domestic and international clients.
- Assisted clients with obtaining authentications/legalizations in all countries.
- Filed appropriate UCC Financing Statements and monitors renewals.
- Planned, organized, and conducted research as needed to enter data into proprietary systems.
- Prepared and distributed information requests, monitored and cataloged responses, coordinated document productions.
- Ordered/prepared research reports while building and maintaining client relationships.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Assistant Firm Administrator
Martin & Brunavs Attorneys At Law
Atlanta, GA
03.2013 - 01.2017
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Successfully juggled multiple projects simultaneously to aid Director of Operations and Managing Attorneys.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Streamlined processes to maximize operational efficiency.
- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for attorneys and executive personnel.
Legal Assistant/Paralegal
Martin & Brunavs Attorneys At Law
Atlanta, GA
12.2010 - 03.2013
- Managed a complex calendar of court hearings, attorney schedules, and counsel appearances.
- Researched state statutes, decisions, legal articles, codes and documents.
- Drafted, formatted, and revised legal notices, interrogatories, motions and petitions in preparation for filing with the court.
- Managed and assisted with establishing policies for case records & case management.
- Prepared, recorded and/or e-filed real estate, magistrate, civil & bankruptcy proceedings.
- Managed accounts and client records, observing confidentiality and extreme discretion.
Deputy Clerk III
Superior Court Of Dekalb County, GA
Decatur, GA
02.2004 - 11.2010
- Entered various criminal and civil actions into court databases in a timely and accurate manner.
- Recorded case dispositions, court orders, and arrangements made for payment of court fees.
- Attended courtroom proceedings relating to arraignments, trial calendars, plea bargains and verdicts, and attended to the needs of the court as required.
- Prepared and issued orders of the court, including probation orders, release documentation, sentencing information, and summonses.
- Answered inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, and payment of fines.
- Searched files, and contact witnesses, attorneys, and litigants, in order to obtain information for the court.
- Met with judges, lawyers, parole officers, police, and social agency officials in order to coordinate the functions of the court.
Education
Bachelor of Arts - Legal Studies
Clayton State University
Morrow, GAParalegal Certificate – American Bar Association Accredited Program - undefined
Clayton State University
12-2015
Skills
- Microsoft Office
- Multi-tasking
- Paralegal
- Training and mentoring
- Team Building
- Leadership
- Staff Management
- Small Claims Payouts
- Time Management
- Accident Review
- Coverage Determination
- Claims Investigations
Certification
- Licensed Georgia Adjuster- 1.5 years
Timeline
Claims Generalist Associate
Progressive
01.2022 - Current
Elections Poll Manager
Fulton County Elections And Registration
01.2020 - Current
Senior Assistant Jury Clerk
Superior Court Of Fulton County, GA
11.2018 - 12.2021
Legal Assistant / Assistant Client Services Specialist
Paranet Corporation Services
04.2017 - 12.2017
Assistant Firm Administrator
Martin & Brunavs Attorneys At Law
03.2013 - 01.2017
Legal Assistant/Paralegal
Martin & Brunavs Attorneys At Law
12.2010 - 03.2013
Deputy Clerk III
Superior Court Of Dekalb County, GA
02.2004 - 11.2010
Bachelor of Arts - Legal Studies
Clayton State University
Paralegal Certificate – American Bar Association Accredited Program - undefined
Clayton State University