Michael K. Wardrop
Assistant Promotions Manager
Portland,OR
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Action-oriented and accomplished customer experience professional with solid understanding of retail industry and customer habits. Forward-thinking and resourceful with superior work ethic and successful leadership, problem-solving and project management abilities.
Overview
2
2
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Customer Onboarding Specialist
Postscript.io
12.2021 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Customer Experience Advocate
Postscript.io
03.2021 - 12.2021
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to our software efficiently to foster good customer relationships.
- Utilized chat, email, and occasional live troubleshooting through Zoom or Google Hangouts.
Assistant Promotions Manager
New Seasons Market
Portland, OR
07.2019 - 03.2021
- Drive 20-50% sales lift through product demos, education, and sampling.
- Develop advertising tactics and implements new solutions for increased brand awareness.
- Embody company mission, vision, and values through training, modeling, and promoting sustainable operation behaviors.
- Managed day-to-day functions of promotion and marketing departments.
Costume Designer
Freelance
Portland, OR
01.2013 - 02.2020
- Designed and constructed functional costumes using designs, mock ups, and patterning techniques for four major theater productions.
- Collaborated with creative teams to produce cohesive vision, Performed leading roles in five mainstage shows, including Jesus Christ Superstar! and You're A Good Man, Charlie Brown.
- Adapted to diverse timelines, personalities, and work styles.
- Developed entire looks, including garments, makeup and wigs.
Specialty Sales Team Lead
Target
Vancouver, WA
06.2018 - 07.2019
- Created guest-obsessed culture and led team to prioritize guest experience and deliver on sales goals.
- Established culture of accountability through clear expectations and performance management.
- Empowered & encouraged team members, giving them tools to think like business owners.
- Managed merchandising and pricing workload, including transitions, revisions, sales plans, and promotions; drove total store sales and understood role in sales growth.
- Championed company products and added to 20% increase in quarterly revenue.
Promotions Associate
New Seasons Market
Portland, OR
01.2017 - 01.2018
- Created meaningful connections with customers and staff through product demos, samples, and brand promotion.
- Modified recommendations and suggestions based on customer needs.
Sales Associate
J. Crew
Portland, OR
01.2015 - 01.2017
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
B.A - Theatre Arts
01.2013 - 01.2017
Skills
Proficient in MS Office
Proficient in Google suite
Interpersonal and relationship building skills
Multitask management
Written and verbal communication
Scheduling and calendar management
Training development
Interviewing and hiring
Preemployment screening
Certification
SMS Marketing Certification - PostScript
Timeline
Customer Onboarding Specialist - Postscript.io
12.2021 - Current
Customer Experience Advocate - Postscript.io
03.2021 - 12.2021
Essential HR Compliance Toolkit Course Certification - OpenSesame
01-2021
SMS Marketing Certification - PostScript
08-2020
Assistant Promotions Manager - New Seasons Market
07.2019 - 03.2021
Specialty Sales Team Lead - Target
06.2018 - 07.2019
Promotions Associate - New Seasons Market
01.2017 - 01.2018
Sales Associate - J. Crew
01.2015 - 01.2017
University Of Portland - B.A, Theatre Arts
01.2013 - 01.2017
Costume Designer - Freelance
01.2013 - 02.2020