Michaell Dankha
Gilbert,AZ
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in client relations. Expertise in strategic planning, customer service, and financial oversight while achieving results and empowering teams.
Overview
12
12
years of professional experience
Work History
Branch Manager
BMO Bank
Mesa
12.2018 - Current
- Develop and implement strategic initiatives to enhance customer experience and increase satisfaction.
- Lead branch operations to ensure compliance with regulatory standards and corporate policies.
- Mentored and trained staff on best practices in sales, service delivery, and operational efficiency, including BM Pal for onboarding new talent.
- Cultivate strong relationships with clients to understand needs and tailor banking solutions accordingly.
- Deliver performance evaluations, providing constructive feedback to enhance team productivity and engagement.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various OneClient partners within the organization to maximize revenues from existing clients.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Store Manager Swarovski Boutique
Swarovski
Modesto, CA
11.2013 - 09.2017
- Led team to exceed sales targets through effective training and performance management. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented visual merchandising strategies to enhance customer experience.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular staff evaluations, providing constructive feedback to promote employee growth and engagement.
- Collaborated with marketing teams on promotional campaigns to drive foot traffic and increase brand awareness.
- Implemented customer loyalty programs that enhanced retention rates and built long-term client relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
BMO Bank Accomplishments
Skills
- Strong Leadership
- Excellent Communication skills
- Training and development
- Sales management
- Client relationship management
- Employee development & coaching
Timeline
Branch Manager
BMO Bank
12.2018 - Current
Store Manager Swarovski Boutique
Swarovski
11.2013 - 09.2017
BMO Bank Accomplishments