Performance Vehicles
MICHAEL L GIBBONS
Network Technician
Littleton,Colorado
Summary
High-performing, very detailed, results-oriented professional with extensive experience achieving excellence in maintenance, logistical, and supply chain operations in government and business environments, seeking a challenging position where my 21 plus years of proven leadership skills and maintenance management experience can be applied. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
20
20
years of professional experience
8
8
Certifications
1
1
Language
46
46
years of post-secondary education
Work History
I.P. Technician
Lumen Technologies
Broomfield, Co
04.2020 - 08.2021
- Analyzed, identified and resolved complex customer network problems
- Configured and performed troubleshooting with routing and switching protocols, including BGP, MPLS
- Maintained a thorough understanding of local area and wide area networking and components
- Performed troubleshooting for Juniper, Cisco, Nokia, Alcatel, Adva, Adtran and other devices
- Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues
- Resolved and documented customer reported network issues via phone and e-mail
- Ensured customers' reported issues were resolved to satisfaction in a timely manner.
Network Technician
Level 3 Communications
Broomfield, Co
12.2015 - 03.2020
- Troubleshot and tested transport, ethernet and optical circuits
- Engaged LECs for collaborative troubleshooting and repair
- Used circuit design and order information to aide in isolating and repair
- Assisted customers in obtaining necessary circuit information
- Helped customers open trouble tickets and send to proper workgroup
- Provided data to higher level technicians as needed
- Issued verbal and written updates to customers
- Verified and updated customer data when applicable
- Coordinated between customer and technicians when needed
- Communicated and escalate issues with higher levels on behalf of customer
- Follow-up with customers on trouble tickets and other customer requests.
Service Assurance Technician
Level 3 Communications
Broomfield, Co
02.2014 - 09.2015
- Screened, evaluated, rated and documented the quality of inbound calls
- Determined quality ratings and results by measuring skills in use of product knowledge, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
- Provided coaching recommendations to management
- Recommended procedural changes and scorecard updates to cross-functional business stakeholders based on trending analysis
- Identifyed, analyzed, and report quality trends and performance
- Provided team performance reports to management staff
- Provided completed evaluations for graded calls
- Evaluated 400-500 calls per month
- Creates VBA scripts according to business requirements.
District Fleet Maintenance Manager
Waste Management Corporation
Aurora, CO
04.2012 - 08.2013
- Managed maintenance program to achieve 99% pm currency and over 97% pm compliance
- Led employees performing maintenance activities to 20% increased productivity
- Performs cost analysis on repairs and advises best course of action for high dollar repairs
- Anticipates repairs and schedules preventive maintenance to maintain compliance and keep equipment costs down
- Inspects maintenance work for quality assurance and quality control purposes
- Coordinates pickup and delivery of all required parts and supplies
- Communicates with other departments to support operational needs of the company
- Assists technicians as needed diagnosing and troubleshooting equipment problems
- Makes changes as necessary to improve operations efficiency
- Ensures safe and reliable vehicles are available to meet operational requirements
- Manages effective utilization of vehicle assets
- Conducts fleet evaluations to ensure maintenance standards are met
- Ensures maintenance shops are adequately staffed and mechanics are properly trained
- Ensures vehicle management systems are effectively utilized
- Complies with and ensures adherence to Waste Management's Mission to Zero standards and regulations to encourage safe and efficient operations
- Meets all financial review dates and corporate directed programs in a timely fashion
- Ensures the cleanliness and maintenance of the maintenance shops through regular inspections and preventive maintenance programs
- Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance
- Provides input into termination, compensation, and promotion decisions
- Conducts and/or attends and contributes to periodic driver/safety meetings to maintain favorable working relationships among all employees and promote maximum morale, productivity, and efficiency
- Provides training and presentations as needed in a positive and professional manner
- Updates and submits required reports in a timely manner.
Logistics, Senior Maintenance Manager
United States Army
Fort Bliss, TX
05.2010 - 04.2012
- Responsible for managing the maintenance on a 340 vehicle fleet valued at over $380,000,000
- Enforced and ensured safety standards were trained and followed at all levels
- Managed and supervised the overall maintenance, logistical, and supply activities for a brigade support battalion consisting of six companies
- Ensured preventive maintenance program was being followed from operator to mechanic
- Instituted measures for the quality assurance and quality control program on all equipment, reducing down time and increasing quality
- Met with maintenance supervisors daily to plan work and resolve any maintenance or personal related issues
- Ensured daily, weekly and monthly reporting requirements were met
- Determined schedules, sequences, and assignments for 112 employees, based on work activities, quantity of equipment and skill of personnel
- Responsible for the forecasting, requisition, stockage and accountability of all parts and supplies
- Developed and implemented standard operating procedures for the unit maintenance, logistical, and supply operations
- Responsible for the safe operation and management of facilities and equipment.
Assistant Inspector General (Maintenance Inspector)
United States Army
Fort Bliss, TX
08.2005 - 05.2010
- Planned, resourced and conducted major inspections across the installation
- Inspection areas included fleet maintenance operations and preventive maintenance, communications maintenance, safety, and other areas critical to the ongoing operations of the installation
- Trained maintenance personnel on most effective preventative maintenance procedures on vehicle fleets of light, medium and heavy vehicles and equipment
- Reducing equipment failure and down time by 30%
- Helped maintenance managers improve quality control and quality assurance procedures ensuring compliance with Army and D.O.T
- Standards and regulations
- Identified and worked to resolve issues in maintenance management software for companies
- Determined the root cause of serious problems involving safety and lack of compliance with standards using the root cause analysis model
- Aggressively enforced safety standards as the appointed collateral duty safety officer
- Acted as a liaison between the Commanding General and the Fort Bliss community supporting a population over 170,000 people
- Served as an assistant to the Inspector General performing functions over a wide range of military and civilian programs
- Coordinated and integrated Inspector General Operations and responsibilities with subordinate Inspector General Offices
- Coordinated extensively with commanders, soldiers, directors, and civilians to resolve problems and identify violations of regulations and policies
- Provided Inspector General assistance, conducted inquiries, inspections, and assisted in planning, supervising, coordinating inspections, investigations, inquiries, and surveys as directed by law, regulation or the Commanding General
- Received and processed Inspector General Action Requests to include DOD Hotline actions; congressional and/or special inquiries
- Contacted complainants in order to verify complaints, determine the nature of request, and clarify information
- Assisted with investigations as directed by proper authority; procured and examined all available pertinent evidence
- Made a complete and impartial presentation of evidence, facts, conclusions, and recommendations
- Assisted in developing annual inspection plans; conducted inspections IAW AR 20-1 of all organizations assigned or attached to Fort Bliss
- Conducted special, follow-up, and general inspections; concluded each inspection with a written report to the directing authority
Maintenance Manager
United States Army
Fort Hood, TX
01.2002 - 07.2005
- Managed and supervised the administrative operations of 45 employees
- Responsible for managing all maintenance on a fleet consisting of 72 vehicles, 30 generator sets, and 30 signal assemblages
- Improved fleet reliability 60%, by identifying and fixing multiple systemic issues that were causing almost daily break downs
- Overseen the supply management and all logistical operations involving training and management of personnel and equipment for the training divisions
- Stressed safety as top priority by establishing a safety program and making sure all personnel received the proper training
- Responsible for the management of facilities and equipment valued at over $50,000,000
- Reviewed and supervised training, counseling, evaluations, planning, scheduling, risk management, and after actions reviews
- Managed and supervised the daily work flow of maintenance facility operations to include quality assurance/quality control inspections, scheduled and unscheduled services, oil analysis, deadline maintenance, safety, replacement parts installation and repair, and brake testing and certification
- Conducted drivers training on heavy and light wheeled vehicles enabling instructors and students to become licensed on associated training equipment
- Maintained a supply room that monitored the ordering, tracking, and inventory of parts and materials
- Organized and supervised a tool room that consisted of special tools and diagnostic equipment.
Education
MBA -
University of Phoenix
BS - Business Management
University of Phoenix, Lone Tree
Computer Science And Programming
Park University
Fort Hood, TXComputer Science And Programming
Central Texas College
Killeen, TXSkills
Excellent time management and communication skillsExcellent analytical and organizational skillsSkilled at evaluating options and generating solutionsExcellent troubleshooting and repair skills in diesel/gas mechanical and electrical systemsMicrosoft Office applications including Word, Excel, Access, PowerPoint, and OutlookExtensive knowledge of maintenance, logistical, operations, and supply managementExpert in motor pool operations, vehicle maintenance, safety, quality assurance/quality control inspections, evaluations, training management, and budget analysis
Design principles
Issue Analysis
Certification
US Army Inspector General Course, Fort Belvoir, VA, March 2006.
Interests
European Automotive Enthusiast
I realy love the combined performance and handling capabilities of european automobiles
Timeline
I.P. Technician
Lumen Technologies
04.2020 - 08.2021
Network Technician
Level 3 Communications
12.2015 - 03.2020
Service Assurance Technician
Level 3 Communications
02.2014 - 09.2015
District Fleet Maintenance Manager
Waste Management Corporation
04.2012 - 08.2013
Logistics, Senior Maintenance Manager
United States Army
05.2010 - 04.2012
Assistant Inspector General (Maintenance Inspector)
United States Army
08.2005 - 05.2010
Maintenance Manager
United States Army
01.2002 - 07.2005
MBA -
University of Phoenix
BS - Business Management
University of Phoenix, Lone Tree
Computer Science And Programming
Park University
Computer Science And Programming
Central Texas College