Michael L Passmore
Palm Springs,CA
Summary
Compassionate, self-motivated and dedicated Medical Front Office Specialist seeking to obtain a long- term position within a thriving medical office/healthcare facility that will enable me to demonstrate myself to demonstrate my customer service experience and medical administration training. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Effective and Open Communication Skills.
Overview
22
22
years of professional experience
Work History
Receptionist/ Scheduler
Desert Oasis Health Care
Palm Springs, CA
09.2021 - 03.2022
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- HMO Insurance Eligibility
- Confirmed appointments, communicated with patients and updated patients charts.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments.
- HIPAA Compliance
- Microsoft Word, Excel & PowerPoint
- NextGen Scheduling System
- Effective and Open Communication Skills
- Clean, Organized and Multi-tasker
- Medical Terminology
- Medical Billing and Coding/ ICD-10
- Training and Development of staff
- Bookkeeping and Cash Handling
Consultant/Private Chef
Catering by Chef Michael
Palm Springs, CA
08.2013 - 11.2018
- Create/Set up Menu per client request
- Provided for many Food Set up/cooking/serve
- Bartender
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Hot Food Chef
Desert Springs JW Marriott
Palm Springs, CA
04.2015 - 03.2017
- Broke down, cleaned and sanitized work stations at end of shift.
- Worked in production to improve efficiency.
- Stored food properly by adhering to food safety policies and procedures.
- Prepared and built food items according to standardized recipes and directions.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Maintained energy and enthusiasm in fast-paced environment
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Used Microsoft Word and other software tools to create documents and other communications
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Carried out day-to-day duties accurately and efficiently
Catering Manager, Executive Catering Chef, Deli Manager
Jensen's
Palm Springs, CA
10.1998 - 07.2013
- Catered Private Parties
- Provide Superior Customer Service
- Inventory
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Met with clients to outline desired goals and prepared quotes for overall catering costs
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Limited portion sizes and used garnishes to control food costs
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies
- Designed catering packages to increase sales and customer experience
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
- Integrated service and team management strategies to boost business profits
- Handled catering scheduling, ordered food and planned events
- Developed special promotions to increase revenues
Education
Medical Front Office Certificate - Medical Front Office
Mayfield College City
Cathedral City, CA11.2021
High School Diploma -
Douglas County High School
Castle Rock, COSkills
- Attention to Detail
- Reliable and Punctual
- Computer Proficiency
- Microsoft Office Suite
- Multi-Line Phone Systems
- Courteous and Professional
- Records Management
- Billing and Invoicing
- Word Processing
- Positive Attitude and Energetic
- Prioritization and Time Management
- Multitasking and Prioritization
- Conflict Resolution
- Personal Initiative
- Document Management
- Excellent Communication
Volunteering
Every Thursday Evening 4:30pm to 8:30pm at The Center CV Food Bank of Palm Springs
Timeline
Receptionist/ Scheduler
Desert Oasis Health Care
09.2021 - 03.2022
Hot Food Chef
Desert Springs JW Marriott
04.2015 - 03.2017
Consultant/Private Chef
Catering by Chef Michael
08.2013 - 11.2018
Catering Manager, Executive Catering Chef, Deli Manager
Jensen's
10.1998 - 07.2013
Medical Front Office Certificate - Medical Front Office
Mayfield College City
High School Diploma -
Douglas County High School