Rosa Zavala

Worked as a receptionist and scheduling coordinator for a busy radiology office, including patient greeting, check-in and check-out, patient information updates, and imaging order entry for scheduling. I was also assigned to assist all the Spanish speaking patients with scheduling or any questions they had. When needed, I assisted the techs or radiologist with translating. I also worked answering the phones and making calls to insure the schedule was always full. Stayed in constant communication with the insurance team and other doctors offices to ensure the patients appointment from start to finish went as smoothly as possible.

• I worked as a receptionist for St Luke's Family Medicine in Hailey Idaho. I check people in and out. Call to schedule patient appointments and call to confirm appointments. I work on trying to keep the full schedule or the way the providers like it. I verify patient information to make sure everything is up to date. Checked on referrals.

• Treatment coordinator in a busy dentist office for kids. I check patients out and schedule treatment appointments as needed. In addition, I have also held the positions of front desk receptionist and hospital coordinator. In the time I have been in this office I have successfully mastered each administration position that I have been placed at. I check patients in and out, answer phones, make appointments, updated patients files, send faxes and e-mails, take payments, verify and update Medicaid insurance for patients. I'm a bilingual receptionist so I do help all the Spanish speaking patients in anything they might need, and when needed I also assist the dental assistants and doctors with translating. I'm a very detail orientated and organized employee, and because of that I'm able to multitask extremely well. I'm an honest, dedicated, reliable, and hard-working employee who isn't afraid of learning something new.

• As a front desk receptionist, I greeted patients with a friendly smile, checked patients in and out, scheduled appointments, collected payment, updated patient information, answered patient and doctor messages in a timely manner, and assisted patients in any way that I could. I was also a certified bilingual at St. Luke's so I helped in that area any way that I could.

• I have been in customer service for 12 years and have excellent customer service skills. I am caring, honest, reliable, and a strong worker. I can work under pressure and multi task very well. As a waitress, I provided friendly service to customers and handled food and beverage orders.