Michael L. Turner II
Plano,TX
Summary
Savvy Financial Specialist helping clients identify and achieve financial goals through comprehensive array of products and services to develop sound, long-term financial strategy. Highly competent at delivering prudent financial management and implementing innovative accounting standards that impact business. Committed to building financial portfolio through demonstration of uncompromising integrity and communication of complex metrics.
Overview
29
29
years of professional experience
Work History
Sr. Finance Project Specialist/ Collections Team
T-Mobile
11.2019 - 08.2022
- Managed outbound collection inquiries from customers on Financial Portfolio-based Fortune 500 Business and Government delinquencies report.
- Educated open concerns on account management, and claims that resulted in 43% monthly reduction of overall debt related to specific charges as well as insurance.
- Maintained 98% CSAT (customer satisfaction) goal each quarter for department and maintained 100% employee contribution monthly rating.
- Facilitated developmental programs for new hires and transitioning team members across multiple areas of business while promoting cross-collaboration and team unity.
- Deescalated customer urgencies and concerns of payment issues, utilizing internal B2B support and Management to achieve quick resolutions while minimizing wait times.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
- Furnished requested financial data and reports to auditors, regulators, and investors and prepared analyses to support risk management.
- Skilled at working independently and collaboratively in team environments.
- Identified issues, analyzed information, and provided solutions to problems
Outbound Business Specialist
T-Mobile
01.2003 - 01.2019
- Perform daily calls on high-value business partners' accounts, to meet daily revenue targets of $52,000.00 and decrease average reported delinquency.
- Assist with training of company and team new hires while working independently toward account reduction and customer retention management.
- Prepared and maintained records of sales and revenue.
- Consult with leadership on fair collection practices of problematic assigned delinquent accounts, and B2B resolution push-backs
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Provides interim lead floor support to other departmental Financial Care collection teams for Q&A, escalation reductions, and account resolution.
- Skilled at working independently and collaboratively.
- Proven ability to learn quickly and adapt to new situations
- Passionate about learning and committed to continual improvement
Financial Services /Consumer Credit Analyst
T-Mobile
01.2001 - 01.2003
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions
- Analyzed credit scores to determine borrowers' creditworthiness using TransUnion, Equifax, and Experian.
- Validate and ensure collections on inbound delinquent financial care consumer accounts. Managed over 60 customer calls per day.
- Floating floor support and Training assistant for Financial Care group.
- Collaborated with other teams to identify and mitigate risks impacting organization
Teacher Sub
Hillsborough County Public Schools
01.1994 - 01.2001
- Assigned to Exceptional Student Education (ESE) positions for students classified as special needs, overseeing all classwork and homework on weekly basis
- Worked cooperatively with other teachers, administrators, and parents to help over 35 K-12 students reach learning objectives.
- Planned succession of mainstreaming students at all education levels through guidance, mentoring and promising improvements in regular classroom environment
- Incorporated multiple types of teaching strategies into classroom.
- Repeatedly requested by teachers based on excellent past referrals and trusted performance
Education
Associate of Arts - General Studies
Hillsborough Community College
Tampa, FL04.1993
Skills
- Active Listening
- Customer Service Standards
- Financial Management and Reporting
- Credit Validations
- Client Confidentiality
- Past Due Account Management
- Audit
- Spreadsheets
- Staff Training
- Microsoft Excel
- Microsoft Word
- Account Management
Timeline
Sr. Finance Project Specialist/ Collections Team
T-Mobile
11.2019 - 08.2022
Outbound Business Specialist
T-Mobile
01.2003 - 01.2019
Financial Services /Consumer Credit Analyst
T-Mobile
01.2001 - 01.2003
Teacher Sub
Hillsborough County Public Schools
01.1994 - 01.2001
Associate of Arts - General Studies
Hillsborough Community College