Michaella Fricton
Summary
Licensed Esthetician with experience in customer service, and spa operations, seeking a position as an Esthetician where I can utilize my knowledge and training in skincare to contribute to client satisfaction, product sales, and overall business success. Eager to learn new skills and continue to grown as an esthetician.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa Coordinator
Woodhouse Day Spa
09.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Streamlined appointment scheduling processes for improved efficiency and increased bookings.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
Sales Associate/ Cashier
Brusters
05.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Retail sales associate
The North Face
09.2019 - 01.2020
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greeted customers daily in a welcoming manner
- Responded to customers' questions and concerns
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Esthetics License - Aesthetician
Lanier Technical College
Gainesville, Ga07.2023
Cosmetology
Lanier Technical College
Dawsonville, Ga05.2022
Skills
- Organization
- Problem solving
- Communication
- Interpersonal skills
- Flexibility
- Decision making
- Creativity
- Adaptability
- Customer Needs Assessment
- Scheduling
Certification
- Salon and Spa Support Specialist Certification
Timeline
Spa Coordinator
Woodhouse Day Spa
09.2022 - Current
Sales Associate/ Cashier
Brusters
05.2021 - Current
Retail sales associate
The North Face
09.2019 - 01.2020
Esthetics License - Aesthetician
Lanier Technical College
Cosmetology
Lanier Technical College
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