Mia Gonzalez
Homestead,FL
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Spa Coordinator
Natura Hair Removal and Skin Care Spa
Miami, FL
10.2023 - Current
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Monitored access of guests and escorted to treatment areas.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
Sales Associate
Forever 21
Homestead, FL
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Game Room Manager
Showbiz Cinemas
Homestead, FL
11.2022 - 02.2023
- Kept inventory of hand tools and gauges calibrated for use.
- Tracked excess materials and coordinated returns of damaged or unused items to vendors.
- Received incoming shipments of tools and equipment from trucks.
- Unpacked, inspected and stored new tools according to crib plans.
Education
Associates - Education
Miami Dade College
Miami, FLHigh School Diploma -
Everglades Preparatory Academy High School
Homestead, FL06.2023
Skills
- In-Store Support
- Suggestive Selling
- Hospitality and Accommodation
- Money Handling
- Store Organization
- Strong Interpersonal Communication
- Work Assignments
- Guest Relations
- Multitasking Strengths
- Teamwork and Collaboration
- Listening Skills
- Excellent People Skills
- Active Learning
- Revenue Growth
- Client satisfaction
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
Timeline
Spa Coordinator
Natura Hair Removal and Skin Care Spa
10.2023 - Current
Sales Associate
Forever 21
01.2023 - Current
Game Room Manager
Showbiz Cinemas
11.2022 - 02.2023
Associates - Education
Miami Dade College
High School Diploma -
Everglades Preparatory Academy High School