Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dreonna Berryman

Kansas City,MO

Summary

Experienced and adaptable professional with a background in customer service, health and wellness, financial services, and laboratory diagnostics. Proven ability to manage diverse tasks, handle customer inquiries, and maintain operational efficiency across multiple industries. Strong interpersonal and problem-solving skills with a dedication to providing exceptional service. Currently seeking opportunities to apply my diverse skill set in a dynamic environment.

Overview

8
8
years of professional experience

Work History

Spa Coordinator

Le Luxe Dore'
Lee's Summit, MO
04.2024 - Current
  • Assist in the daily operations of a luxury spa, ensuring smooth scheduling, guest satisfaction, and coordination of staff activities.
  • Provide top-tier customer service to clients, addressing needs and managing inquiries for spa services and products.
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Maintained detailed records of financial transactions including client payments, deposits and refunds.

Customer Service Representative

Maplebear Inc.
San Francisco, CA
03.2022 - 09.2024
  • Acted as a point of contact for customers and shoppers, resolving inquiries about deliveries, orders, and grocery selections.
  • Managed customer communications through phone, email, and live chat, ensuring satisfaction and timely issue resolution.
  • Worked cross-functionally to ensure quality standards and efficiency in the order fulfillment process.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Client Service Representative

Quest Diagnostics
Lee's Summit, MO
09.2022 - 04.2024
  • Managed incoming client requests, providing accurate and timely responses regarding lab results and services.
  • Assisted healthcare providers in obtaining diagnostic reports, resolving issues related to billing, and ensuring compliance with laboratory protocols.
  • Supported the laboratory operations team, maintaining data integrity and patient confidentiality.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.

Customer Service Specialist

US Bank
Overland Park, KS
02.2019 - 03.2022
  • Assisted customers with account inquiries, transactions, and banking services, ensuring a high level of client satisfaction.
  • Supported branch operations by cross-selling bank products, including checking and savings accounts, loans, and credit cards.
  • Responded to customer emails with accurate product and service information.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.

Kids Club Associate

Genesis Health Club
Lee's Summit, MO
09.2016 - 07.2019
  • Organized a variety of activities for kids such as arts and crafts, sports, games, movies.
  • Developed relationships with children and families to ensure their satisfaction with the Kids Club services.
  • Provided quality customer service to children and parents.
  • Supervised children in the play area at all times to ensure safety regulations were followed.
  • Maintained a clean and organized environment throughout the facility.

Education

High School Diploma -

Lee's Summit North High School
Lee's Summit, MO
05-2015

Some College (No Degree) - Liberal Arts And General Studies

Metropolitan Community College - Kansas City
Kansas City, MO

Skills

  • Customer Service and Support
  • Scheduling and Coordination
  • Communication and Interpersonal Skills
  • Problem Solving and Conflict Resolution
  • Cash Handling and Transaction Management
  • Data Entry and Record Keeping
  • Health and Wellness Industry Knowledge

References

References available upon request.

Timeline

Spa Coordinator

Le Luxe Dore'
04.2024 - Current

Client Service Representative

Quest Diagnostics
09.2022 - 04.2024

Customer Service Representative

Maplebear Inc.
03.2022 - 09.2024

Customer Service Specialist

US Bank
02.2019 - 03.2022

Kids Club Associate

Genesis Health Club
09.2016 - 07.2019

High School Diploma -

Lee's Summit North High School

Some College (No Degree) - Liberal Arts And General Studies

Metropolitan Community College - Kansas City

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Dreonna Berryman