Meaghan Seppala
Fairport
Summary
Detail-oriented administrative professional with over 15 years of experience managing records, maintaining documentation, training staff, coordinating operations, and providing exceptional customer service. Proven ability to oversee administrative processes, support multiple locations, implement digital workflows, and maintain accurate records in fast-paced environments. Highly proficient in Microsoft 365, Excel, and database management systems with strong organizational, communication, and problem-solving skills. Seeking to leverage extensive administrative and leadership experience in a Billing Manager position.
Overview
21
21
years of professional experience
Work History
Spa Coordinator
Continental School Of Beauty Culture
Rochester, NY
03.2008 - Current
- Maintain accurate student and operational records using Edular and Advantage systems.
- Create and manage digital documentation utilized across three campus locations.
- Train and onboard new instructors on company software, documentation standards, and operational procedures.
- Utilize Microsoft Excel and Microsoft 365 to organize information, track records, and support administrative functions.
- Assist students and staff by providing guidance, support, and exceptional customer service.
- Coordinate communication between departments to ensure efficient operations and compliance with company standards.
- Streamlined documentation processes by converting paper-based procedures into digital workflows.
Licensed Nail Technician
Head to Toe/Self Employed
Fairport, NY
02.2012 - 06.2016
- Managed client scheduling and maintained detailed appointment records.
- Maintained accurate service documentation and client information.
- Provided exceptional customer service and built long-term client relationships.
- Coordinated daily business operations while independently managing a client base.
- Educated clients on products and services while ensuring a positive customer experience.
Licensed Nail Technician
Ultimate Nails/Self Employed
Fairport, NY
08.2005 - 02.2012
- Managed client scheduling and maintained detailed appointment records.
- Maintained accurate service documentation and client information.
- Provided exceptional customer service and built long-term client relationships.
- Coordinated daily business operations while independently managing a client base.
- Educated clients on products and services while ensuring a positive customer experience.
Education
Licensed Nail Specialist - Nail Specialty
Shear Ego
Rochester NY07-2005
Licenced Cosmetologist - Cosmetology
Shear Ego
Rochester NY04-2005
Skills
Administrative Operations
Records Management
Data Entry and Database Management
Microsoft Excel and Microsoft 365
Digital Documentation Management
Customer Service Excellence
Staff Training and Development
Scheduling and Coordination
Process Improvement
Multi-Location Support
Regulatory and Documentation Compliance
Written and Verbal Communication
Organizational Leadership
Time Management and Prioritization
Problem Solving and Conflict Resolution
Timeline
Licensed Nail Technician
Head to Toe/Self Employed
02.2012 - 06.2016
Spa Coordinator
Continental School Of Beauty Culture
03.2008 - Current
Licensed Nail Technician
Ultimate Nails/Self Employed
08.2005 - 02.2012
Licensed Nail Specialist - Nail Specialty
Shear Ego
Licenced Cosmetologist - Cosmetology
Shear Ego