Michaella Hall
Nail Technician and Customer Service
Omaha,NE
Summary
Positive and upbeat Customer Service Specialist bringing 28 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Licensed Nail Technician Licensed Nail Tech Instru
Vibe Salon
Omaha, NE
06.2017 - Current
- Made over [Number] daily customer appointments and updated master schedule using [Software].
- Built repeat client base by [Number] people to increase profits by [Number]%.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Created [Timeframe] lesson plans and compiled materials for use in lessons.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Developed lesson plans designed to improve proficiency in [Area of study].
- Built long-term relationships with clients through effective selling, dynamic response and [Skill].
- Tutored students requiring additional assistance to improve overall comprehension of difficult concepts.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Assisted [Job title] with store opening and closing procedures.
Licensed Nail Technician, Receptionist
Bella Dea
Omaha, Nebraska
07.2010 - 06.2017
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Responded quickly to customer complaints and used [Technique] to initiate problem resolution.
- Listened to customer feedback and responded to maintain or improve processes.
- Inspected equipment and work stations to comply with established standards and regulations.
- Reviewed inventory, assessed needs and placed [Timeframe] orders to keep stock available for employees.
- Created marketing signs or flyers for sales or promotional events.
- Created [Timeframe] lesson plans and compiled materials for use in lessons.
- Received shipments and signed off on packages, documenting all incoming items in [Software] system.
- Assisted [Job title] with store opening and closing procedures.
Medical Receptionist
Immanuel Pathways
Omaha, NE
- Answered phones promptly and directed calls appropriately.
- Communicated with patients with compassion while keeping medical information private.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Key Holder
Sally Beauty
Omaha, NE
- Assisted customers with finding the right product for their needs.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used Point of Sale register system to complete transactions.
Skills
- Opening and closing procedure
- Retail operations
- Empathy and patience
- Time management
- POS system operation
- Cash handling
- Problem-solving
- Store opening and closing
- Suggestive selling
- Teamwork and collaboration
Education
High School Diploma -
Mercy High School
Omaha, NE 08.1996 - 05.2000
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsPersonal development programsCareer advancement4-day work weekTimeline
Licensed Nail Technician Licensed Nail Tech Instru
Vibe Salon
06.2017 - Current
Licensed Nail Technician, Receptionist
Bella Dea
07.2010 - 06.2017
High School Diploma -
Mercy High School
08.1996 - 05.2000
Medical Receptionist
Immanuel Pathways
Key Holder
Sally Beauty
Similar Profiles
Rosemary (RJ) Nunez CruzRosemary (RJ) Nunez Cruz
Hair Stylist at VIBE SalonHair Stylist at VIBE Salon
Riley KrollRiley Kroll
Hairstylist at Vibe SalonHairstylist at Vibe Salon
Brionna OverhoffBrionna Overhoff
Licensed Esthetician at Three Palms SalonLicensed Esthetician at Three Palms Salon