Michaella Jenkins

• Analysed and resolved customer issues with FAFSA submission. Exceeded metrics of 30 accounts worked.
• Researched resolutions for customer loan issue and prepared written communication for 15+ customers

*Successfully navigated military unit through hazardous terrain and enemy contact.

*Developed and executed strategies to enhance operational efficiency.

*Demonstrated strong decision-making and communication skills under pressure.

• Prepared MS Excel spreadsheets for Med-B report and collaborated with Directors
• Initiated resolution of new accounts issues and built relationships with 25 patients daily
• Provided escalation assistance for 25+ specialty patients
• Processed inbound and outbound call support with 15% rate faster than average
• Interacted with 30+ specialty customers daily and served as liaison specialty medication members
• Coordinated specialty medication and processed insurance details of 20+ patients
• Trained new employees with chemotherapy medication entry in group of 3