Michaella Smith
Summary
Results-driven and dedicated professional with extensive experience in the hospitality industry. Proven ability to efficiently manage multiple tasks, ensuring exceptional customer service and driving business success. Highly skilled in supporting daily operations, organizing schedules, and coordinating various responsibilities. Committed to delivering excellence and consistently exceeding expectations in dynamic, fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Lavish
01.2024 - 01.2025
- Maintained product knowledge to effectively promote sales and ensure customers received accurate information on features and benefits
- Processed transactions efficiently, handling cash, credit, and returns while ensuring a seamless checkout experience
- Kept the sales floor organized and visually appealing, restocking merchandise and ensuring displays were neat and on-brand
Manager
A Daily Dose
01.2023 - 01.2025
- Led daily operations, managing a team of 3-6 employees and ensuring smooth service in a fast-paced environment
- Managed inventory, scheduling, and staffing, maintaining stock levels and placing orders to ensure operational efficiency
Gourmet Catering
Crested Butte Catering Company
01.2023 - 01.2025
- Managed event setups and break-downs, ensuring flawless organization, presentation, and cleanliness at all times
- Coordinated and executed high-end catering events, ensuring exceptional food quality, presentation, and timely service
Server Assistant
Turkey Hill Brewing Company
01.2020 - 01.2023
- Collaborated with kitchen staff, ensuring seamless communication and coordination to optimize service flow and guest satisfaction
- Supported servers by promptly providing condiments, refills, and special requests to enhance the overall dining experience
Education
Bloomsburg Area High School
Bloomsburg, PALuzerne County Community College
Nanticoke, PASkills
- Service Excellence
- Cross-Functional Teamwork
- Prioritization and Scheduling
- Effective Troubleshooting
- Proficient in Relationship Building
- Financial Transaction Handling
- Effective Team Leadership
- Team Management
- Quality Assessment
Timeline
Sales Associate
Lavish
01.2024 - 01.2025
Manager
A Daily Dose
01.2023 - 01.2025
Gourmet Catering
Crested Butte Catering Company
01.2023 - 01.2025
Server Assistant
Turkey Hill Brewing Company
01.2020 - 01.2023
Bloomsburg Area High School
Luzerne County Community College
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