Michael'le Garner
Newark,NJ
Summary
Adept at enhancing patient experiences and streamlining healthcare workflows, I've honed vital signs monitoring and compassionate care at Memorial Sloan Kettering. Background includes mastering phlebotomy techniques and fostering team collaboration, significantly contributing to efficient patient care and satisfaction. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Memorial Sloan Kettering
West Harrison, NY
04.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Care Technician
Memorial Sloan Kettering
New York, NY
05.2022 - 04.2024
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Medical Office Assistant
Northwell Health
Great Neck, NY
09.2019 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Medical Office Assistant/Surgical Scheduler Coordinator
Mount Sinai St. Luke's
New York, NY
08.2016 - 09.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
Patient Care Technician
Mount Sinai Beth Israel
New York, NY
06.2010 - 07.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
Associate of Science - Nursing
St. Paul's School of Nursing
Rego Park, NYMedical Assistant Certificate - Medical Assistant
The Allen School
Jamaica, NY 07-2009
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Specimen collection
- Phlebotomy techniques
- Feeding assistance
- Professional bedside manner
- Team collaboration
- Compassionate care
- Active listening
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Care Technician
Memorial Sloan Kettering
04.2024 - Current
Patient Care Technician
Memorial Sloan Kettering
05.2022 - 04.2024
Medical Office Assistant
Northwell Health
09.2019 - 04.2022
Medical Office Assistant/Surgical Scheduler Coordinator
Mount Sinai St. Luke's
08.2016 - 09.2019
Patient Care Technician
Mount Sinai Beth Israel
06.2010 - 07.2016
Associate of Science - Nursing
St. Paul's School of Nursing
Medical Assistant Certificate - Medical Assistant
The Allen School