Michael O. Zandueta
Pittsburg,CA
Summary
Results-driven professional with a strong background in sales, customer service, and clerical duties. Seeking an opportunity to enhance my career. Proven track record of success, with a wealth of experience, skills, and techniques that can greatly benefit your company. Continuously honed abilities and consistently exceeded expectations throughout my years of experience. Motivated and dedicated, committed to delivering the highest level of performance and contributing to the success of your organization.
Overview
11
11
years of professional experience
Work History
Self Employed - Sole Proprietor
Z’s Garage & Auto Spa
06.2019 - 10.2021
- Z’s Garage: Sold general merchandise such as car parts and accessories, bags and clothing.
- Entered income and expense details into business databases to track financial
- Responded to customer requests for products, services, and company information.
- Provide and handle customer service, manage and organize business.
- Z’s Auto Spa: Wash and detail clean vehicles that will meet customer’s expectations.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Collaborated with other professionals on projects to provide comprehensive solutions for clients.
Universal Service Representative
TeleCommunication Company IT&E
12.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provide service and assistance to customers that inquires and apply for cellular contracts, home internet services, and opening and closing accounts.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Maintained productivity and quality standards at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Accepted payments and updated accounts with latest information.
- Scheduled appointment to resolve more complex issues.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
Assistant Merchant
Marianas Pacific Distributors Inc. (MARPAC)
07.2017 - 12.2017
- Assist the Sales Representative by visiting varieties of stores, hotels, and restaurants, delivering, organizing merchandise, attending promotions and assisting on handling Sales Report.
- Built solid relationships with teammates and business unit leaders.
- Increased customer satisfaction through careful monitoring of customer feedback and adjusting merchandise selection accordingly.
- Managed product flow on weekly and monthly basis.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved inventory management by implementing effective forecasting methods and collaborating with the planning team.
- Communicated issues to stores using appropriate communication channels.
- Monitored replenishment of products with planning team.
- Developed strong relationships with vendors for optimal product availability, securing priority delivery slots during peak seasons.
- Interacted with vendors and internal colleagues to achieve departmental goals.
Sales Representative
Pacific Grocers Saipan
09.2015 - 06.2017
- Handles stores, restaurants, and hotels accounts.
- Collect orders and payments.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Monitored competitor activities to maintain competitive advantage.
- Inventory every month ends.
Solar Power Sales Representative
Micronesian Renewable Energy
06.2015 - 09.2015
- Greet, welcome, and entertain customers.
- Advertise products and reach out to customers who are interested in converting to Solar Power Energy.
Merchandise/Delivery
Pacific Grocers Saipan
09.2013 - 06.2015
- Provide customer service.
- Supported store openings and expansions, ensuring timely merchandise delivery to meet deadlines.
- Loaded and unloaded trucks safely while minimizing product damage, ensuring efficient delivery processes.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Collaborated with store managers to optimize merchandise placement and ensure proper execution of promotions.
- Established strong vendor relationships for consistent delivery of quality merchandise at competitive prices.
- Organize merchandise in establishments.
- Reduced costs by optimizing resource utilization and eliminating redundancies in the service delivery process.
- Optimized transportation routes for cost savings and improved delivery times.
- Coordinated with vendors for timely delivery of merchandise, reducing out-of-stock instances and maximizing sales opportunities.
- Verified shipment contents for accuracy before departing the facility, reducing potential discrepancies upon delivery.
Ramp Agent
Delta Airlines
11.2012 - 07.2013
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
Gas Attendant
Shell Delta Highway Express
03.2011 - 02.2012
- Provide customer service.
- Maintained clean and orderly work station.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Assisted with station opening and closing procedures, ensuring all necessary tasks were completed for smooth operation at the start and end of each day.
- Ensured safety of patrons by following established procedures for handling flammable materials.
- Handled minor maintenance tasks such as replacing windshield wipers or topping off fluids, enhancing overall customer experience at the station.
- Assisted in inventory management, conducting regular checks to ensure adequate stock levels of gasoline products.
- Collaborated with team members to maintain efficient workflow during peak hours, minimizing wait times for customers.
- Streamlined payment process by efficiently processing cash and credit transactions.
- Prepared accurate shift reports for management review, detailing sales totals, inventory counts, and any pertinent issues encountered during shifts worked.
Education
High School Diploma -
Marianas High School
Saipan, Northern Mariana Islands01.2011
Skills
- Small business operations
- Business management and development
- Negotiation
- Persuasive
- Relationship building
- Proficient in communication skills
- Sales management
- Customer Service-oriented
- Operates well in Teams and Independently
- Self dedicated and motivated
- Organized
- Merchandise allocation
- Stock control
- Friendly and helpful
Job Category
Sales, Marketing, & Business Related | Administrative Occupation
Timeline
Self Employed - Sole Proprietor
Z’s Garage & Auto Spa
06.2019 - 10.2021
Universal Service Representative
TeleCommunication Company IT&E
12.2017 - 06.2018
Assistant Merchant
Marianas Pacific Distributors Inc. (MARPAC)
07.2017 - 12.2017
Sales Representative
Pacific Grocers Saipan
09.2015 - 06.2017
Solar Power Sales Representative
Micronesian Renewable Energy
06.2015 - 09.2015
Merchandise/Delivery
Pacific Grocers Saipan
09.2013 - 06.2015
Ramp Agent
Delta Airlines
11.2012 - 07.2013
Gas Attendant
Shell Delta Highway Express
03.2011 - 02.2012
High School Diploma -
Marianas High School