MICHAEL Berman
Freehold,US
Summary
Experienced professional with a strong background in customer service, sales, and retail operations. Over the past years, I have excelled in managing teams, driving profitable sales , resolving customer issues, and optimizing store performance. Skilled in staff training, inventory management, strategic planning, and critical thinking, I am dedicated to delivering exceptional service and achieving operational excellence. Additionally, I hold a New Jersey real estate license, broadening my expertise in sales and client relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eat Clean Bro LLC.
Eatontown, NJ
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
Realtor Sales Associate
Realty One Group Central
08.2020 - Current
- Negotiated contracts with landlords to secure rental agreements for tenants
- Accompanied buyers during visits to and inspections of property, advising them on suitability and value of homes are visiting
- Rented or leased properties on behalf of clients
- Showed homes to prospective buyers
- Drafted and reviewed legal documents such as purchase contracts, leases, and deeds
- Assisted buyers in identifying and evaluating properties for purchase
- Networked with community leaders, attorneys, and lenders to develop preferred industry contacts.
Inside Sales Representative
Life Alert
East Brunswick, NJ
08.2020 - 04.2022
- Met and exceeded key performance indicator expectations while demonstrating excellent verbal and listening skills
- Followed up with customers after sales to gain feedback
- Responded promptly to customer queries to increase overall satisfaction
- Cold-called potential customers to build relationships and increase sales.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
Retail Sales Supervisor
JCPenney
08.2016 - 10.2020
- Implemented strategies to increase sales and improve customer satisfaction
- Maintained knowledge of all products, services, and pricing to deliver accurate customer service
- Supervised a team of up to 15 employees, offering assistance with sales tactics
- Managed floor coverage to engage customers and drive shopping experiences
- Recruited, trained, and evaluated staff to offer world-class customer service
- Reviewed inventory and sales records to prepare reports for management during weekly meetings
- Monitored inventory levels and ordered product to meet customer demands and business needs
- Complied with merchandise presentation according to company standards and current floor-set and product signage
- Adhered to loss prevention guidelines and deterred shoplifting to alleviate shrink.
Sales Associate
Sears Holdings
04.2010 - 07.2016
- Greeted customers and offered assistance
- Engaged with customers to understand their needs
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated product features and capabilities
- Shared promotions and sale opportunities
- Used product knowledge for handling objections
- Promoted benefits of store credit cards and customer loyalty programs
- Encouraged customers to make additional purchases and suggested relevant items such as warranties or accessories
- Operated cash register and POS to process sales transactions and handle payments.
Education
Brookdale Community College
Lincroft, NJHigh School Diploma -
Marlboro High School
Marlboro, NJ06.2006
Skills
- Customer Service
- Customer Satisfaction
- Retail Sales Customer Service
- Team Development
- Computer Literacy
- CRM Software Use
- Account Management
- Data Entry
- Leasing and Sales
- Sales Expertise
- Cold Calling Expertise
- Lead Follow-Up
- Contract Negotiation
- Property Showing
- Time Management
Certification
Real Estate License
Timeline
Customer Service Representative
Eat Clean Bro LLC.
11.2023 - Current
Realtor Sales Associate
Realty One Group Central
08.2020 - Current
Inside Sales Representative
Life Alert
08.2020 - 04.2022
Retail Sales Supervisor
JCPenney
08.2016 - 10.2020
Sales Associate
Sears Holdings
04.2010 - 07.2016
Brookdale Community College
High School Diploma -
Marlboro High School