Michael R. Hanks
Hutto,TX
Summary
Seasoned Operations Manager and talented leader with fifteen years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
American Glass Distributors
09.2018 - Current
- Six plus years in a management/supervisory position
- Work alongside superiors to achieve, establish and increase branch profitability
- Assist in interviewing/hiring/retaining employees
- Inventory, CSR, open new accounts, study MTD/YTD sales per customer
- Efficient in AS400 warehouse management program
- Logistics, warehouse and office personnel training
- Work with customers on a daily basis to maintain and satisfy their needs and keep a close working relationship
Owner Operator
Pioneer Auto Glass
11.2011 - 09.2018
- Work with sites to achieve sales, repair and replace auto glass
- Hire, train and retain sales associates to achieve desired profitability
- Work with P&L to assess and adapt new ideas to sustain profits
- Travel, long hours
- Manage up to twenty sales and installers at any given time
General Manager
Genie Car Wash
02.2007 - 11.2011
- Work with corporate, regional managers to stay within company guidelines and maintain sales quotas
- Hire, train and terminate employees as needed
- Managed up fifty employees daily, monitoring sales data, hours and overtime and adjust accordingly
- Work with customers to maintain a high level of satisfaction, handle complaints that may arise in a timely manner
Education
San Marcos High school
Skills
- Systems Implementations
- Quality Assurance and Control
- Business Strategy Development
- Leadership
Timeline
Operations Manager
American Glass Distributors
09.2018 - Current
Owner Operator
Pioneer Auto Glass
11.2011 - 09.2018
General Manager
Genie Car Wash
02.2007 - 11.2011
San Marcos High school