Michael Rivera

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Managed inventory control, cash control and store opening and

closing procedures.

Managed store employees successfully in fast-paced environment

through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.•

Maximized sales and minimized shrinkage through excellent

customer service and adherence to standard practices.

• Supervised guests at front counter, answering questions regarding products.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.