Michael T. McLaughlin
Ogden,UT
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask successfully. Committed to cultivating and managing professional relationships, driving profitability, and achieving business results.
Overview
10
10
years of professional experience
Work History
Automotive Technician/Mechanical Technician
ADS Automotive
07.2024 - Current
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues on 15 vehicles each week.
Automotive Technician
Pep Boys Automotive
05.2024 - 07.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues on 10 vehicles per week.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Gatekeeper
Rivian
02.2023 - 04.2024
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing 18,000 vehicle final inspections quickly and accurately before vehicles were sent to customers.
Service Technician Supervisor
Jiffy Lube
05.2022 - 10.2022
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Resolved complex technical problems through careful analysis, innovative thinking, and collaboration with colleagues.
- Trained junior technicians, fostering a supportive learning environment and promoting professional growth.
Cook
Heritage Healthcare
05.2020 - 05.2022
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Line Cook
Biaggi's Ristorante Italiano
10.2019 - 05.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Automotive Technician
Firestone Complete Auto Care, BRO
04.2019 - 08.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Forklift Operator/Material Handler
Associated Spring
06.2017 - 04.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
Line Cook
Sliders Grill and Bar
10.2016 - 04.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Plated and presented all dishes to match established restaurant standards.
Line Cook
Ninety-Nine Restaurant
07.2016 - 12.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Line Cook
Geno's Grille
04.2016 - 07.2016
- Plated and presented all dishes to match established restaurant standards.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook
Buffalo Wild Wings
03.2015 - 03.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Manufacturing Theory And Practice in Manufacturing - Manufacturing
Bristol Adult Education
Bristol05.2017
High School Diploma -
Southington High School
Southington06.2003
Skills
- Client Relations
- Microsoft Office Suite
- Product Knowledge
- Critical Thinking
- Problem-solving abilities
- Problem Resolution
- Customer Service
- Brand representation
Timeline
Automotive Technician/Mechanical Technician
ADS Automotive
07.2024 - Current
Automotive Technician
Pep Boys Automotive
05.2024 - 07.2024
Gatekeeper
Rivian
02.2023 - 04.2024
Service Technician Supervisor
Jiffy Lube
05.2022 - 10.2022
Cook
Heritage Healthcare
05.2020 - 05.2022
Line Cook
Biaggi's Ristorante Italiano
10.2019 - 05.2020
Automotive Technician
Firestone Complete Auto Care, BRO
04.2019 - 08.2019
Forklift Operator/Material Handler
Associated Spring
06.2017 - 04.2019
Line Cook
Sliders Grill and Bar
10.2016 - 04.2019
Line Cook
Ninety-Nine Restaurant
07.2016 - 12.2016
Line Cook
Geno's Grille
04.2016 - 07.2016
Cook
Buffalo Wild Wings
03.2015 - 03.2016
Manufacturing Theory And Practice in Manufacturing - Manufacturing
Bristol Adult Education
High School Diploma -
Southington High School
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