Michael T. Ross
Cedar Hill,TX
Summary
Dedicated Senior Director with a demonstrated history of creating and enhancing client partnerships. Bringing years of leadership experience, and excelling in developing and executing comprehensive strategies to drive revenue growth, exceeding client expectations, and solidifying long-term relationships. Consistently delivered measurable results by aligning client needs with organizational objectives. Adept at leading high-performing teams and leveraging extensive industry knowledge to ensure sustainable business success.
Overview
12
12
years of professional experience
Work History
Senior Director of Client Partnerships
Sears Home Services
07.2022 - Current
- Oversee the Partner Management organization consisting of: Partner Management for OEM and Non-OEM clients, Service Order Management, and Partnership Claims adjudication.
- Developed and executed strategic client plans that reduced year over year losses by 51% and increased revenue by $6M.
- Actively lead the end-to-end management of OEM programs, from initial planning and coordination through to execution and evaluation, for clients like: Electrolux, Samsung, and LG.
- Facilitate cross-functional communication and collaboration between internal teams, including sales and account management, marketing, and supply chain, to ensure seamless integration and timely delivery of OEM solutions.
- Negotiated and finalized complex contracts, ensuring favorable terms for the organization while maintaining strong client relationships.
- Implemented recurring financial audits targeting aged claims, rejections, and cancellations resulting in increased revenue quarter over quarter.
- Monitored program performance against key metrics and KPIs, identifying areas for improvement and implementing corrective actions to optimize outcomes.
Director of Account Management
The Amynta Group
06.2020 - 07.2022
- Led and coached staff by evaluating performance and adjusting strategies based on customer feedback.
- Cultivated new business partnerships and nurtured strong relationships with external collaborators, resulting in a notable 20% year-over-year growth.
- Utilized data analysis from company databases to optimize value propositions, refine product development, enhance marketing techniques, and formulate effective business strategies.
- Evaluated production data to capitalize on revenue opportunities through heightened product and brand awareness.
- Collaborated with internal partners across the organization to identify opportunities for leveraging company data, thereby driving business solutions and enhancing customer value.
- Ensured the timely and successful delivery of services aligned with customer needs and objectives.
- Effectively resolved issues with high-profile customers, preserving relationships and expanding the return customer base.
Senior Project Manager
The Amynta Group
11.2016 - 05.2020
- Executed strategic and complex projects to overall enterprise expectations
- Develop project plans in collaboration with stakeholders to drive efficiencies and returns across the enterprise
- Developed strong relationships with clients such as Amazon and Microsoft by successfully integrating multiple platforms; thereby simplifying enterprise processes
- Responsible for coordinating business requirements, managing stakeholder expectations, and facilitating project checkpoints to confirm on time delivery
- Facilitated the project governance structure to deliver project updates, escalate critical decisions, and gain project approval from company executives.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
Project Manager
TRP Management Solutions
01.2014 - 11.2016
- Proficient in managing projects focused on: Policy and Procedures, Communications, Marketing, and Technology
- Responsible for developing project plans and portfolio management activities Negotiate, analyze, and prepare purchase order agreements, subcontracts, and cost control budgets
- Presented project progress directly to Executive Management for budget and overall project approval
- Mentored staff in methodology and consulting excellence and encouraged best practices in project management and project planning
- Created workflows used to outline intake processes.
Operations Project Manager
Bank Of America
05.2012 - 10.2013
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Modified and directed project plans to meet organizational needs.
Education
Project Management
University of Phoenix, Louis W Fox Technical And Academic High School
Dallas, TXSkills
- Client Relationship Mastery
- Strategic Vision
- Team Leadership
- Analytics
- Revenue Growth Expertise
- Contract Management
Timeline
Senior Director of Client Partnerships
Sears Home Services
07.2022 - Current
Director of Account Management
The Amynta Group
06.2020 - 07.2022
Senior Project Manager
The Amynta Group
11.2016 - 05.2020
Project Manager
TRP Management Solutions
01.2014 - 11.2016
Operations Project Manager
Bank Of America
05.2012 - 10.2013
Project Management
University of Phoenix, Louis W Fox Technical And Academic High School
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