MICHAEL W. GIRLING JR.
Ocala,FL
Summary
Experienced hospital employee with over sixteen years of experience in healthcare: from patient care technician, patient registration staff to financial counselor. Excellent reputation with awards of recognition in different departmental units as a good team player; strives to improve customer satisfaction, driven to overall departmental success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telemetry Staff
UF Health The Villages
01.2024 - Current
- Interpretes cardiac rhythms of patients
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Patient Financial Counselor
UF Health The Villages
09.2019 - 01.2024
- Updates accounts with latest patient, payment and insurance information
- Screens patient's needs to determine possible financial assistance
- Discusses insurance benefits according to patient's eligibility
- Negotiates settlements and payment plans
Patient Registration Representative
UF Health The Villages
03.2017 - 04.2018
- Assists patient in completing demographic information from the waiting room and emergency sections
- Accepts copayments and compiles daily financial records
- Reviews and corrects claim errors to facilitate smooth processing
- Works with financial councilor to resolve problems, improve operations and provide exceptional customer service
- PRN as a certified nursing assistant/monitor technician
Certified Nursing Assistant/Monitor Technician
UF Health The Villages
02.2014 - 08.2017
- Certified Nursing Assistant with sixteen years of experience in patient care service from orthopedic, medical surgery and emergency departments; strong reputation for achieving high level of patient satisfaction; energetic, motivated, team player and dedicated to provide quality patient care
- Active PRN certified nursing assistance and monitor technician on different units
Certified Nursing Assistant
Hawthorne Village Ocala, FL
04.2011 - 01.2014
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Certified Nursing Assistant
RISE Staffing Inc.
08.2009 - 03.2011
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Phoenix Residence Inc.
02.2007 - 08.2009
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Transported patients between rooms and appointments or testing locations.
Patient Care Technician
St. Joseph Hospital
05.2004 - 12.2006
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the nurse.
- Assisted patients with activities of daily living under guidance of the nurse.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Documented observations and baseline measurements in medical records.
Education
Certification - Patient Care Technician
Brewster Technical Center
Tampa, FL2004
High School Diploma - undefined
Kapiosa High School
St. Paul, MN1996
Skills
- Medical insurance verification
- Data entry
- Financial options
- System updates
- Payment collection
- Rehabilitation techniques
- Telemetry, ECG monitoring
- Hard-working, able to multi-task
Certification
Certified Phlebotomist, TVRH 2018
Certified Monitor Technician, TVRH 2015
Timeline
Telemetry Staff
UF Health The Villages
01.2024 - Current
Patient Financial Counselor
UF Health The Villages
09.2019 - 01.2024
Patient Registration Representative
UF Health The Villages
03.2017 - 04.2018
Certified Nursing Assistant/Monitor Technician
UF Health The Villages
02.2014 - 08.2017
Certified Nursing Assistant
Hawthorne Village Ocala, FL
04.2011 - 01.2014
Certified Nursing Assistant
RISE Staffing Inc.
08.2009 - 03.2011
Certified Nursing Assistant
Phoenix Residence Inc.
02.2007 - 08.2009
Patient Care Technician
St. Joseph Hospital
05.2004 - 12.2006
Certification - Patient Care Technician
Brewster Technical Center
High School Diploma - undefined
Kapiosa High School
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