Michaiya Roberson
OSF Healthcare
Chicago,IL
1
Certification
9
years of professional experience
Detail-oriented Front Office Assistant with a strong background in administrative support, appointment scheduling, and insurance verification. Committed to enhancing patient experiences and streamlining office operations.
Work History
Front Office Assistant
8 Months- Managed daily front desk operations, delivering professional and compassionate service to enhance patient experience.
- Verify and update patient insurance, demographic, and personal information to ensure accurate and up-to-date records while maintaining confidentiality.
- Handle a high volume of incoming calls, provide assistance, and direct calls to the appropriate departments.
- Utilize Epic EMR to schedule and coordinate patient appointments while maintaining accurate provider calendars.
- Perform patient check-in and check-out procedures, collect payments, and assist with insurance verification.
- Assist with resolving patient questions and administrative concerns while maintaining a professional and welcoming environment.
Front Office Coordinator
3 Months- Assisted with administrative operations in a physical therapy setting, enhancing patient experience through effective communication.
- Answered high-volume incoming calls, addressed patient questions, and directed calls to the appropriate staff or departments.
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Supported administrative task such as filing, data entry, and distributed incoming and outgoing mail to maintain an organized office environment.
- Maintained accurate patient records in accordance with HIPAA requirements while updating demographics and contact information as needed.
Patient Access Registrar
1 Year- Ensured a tidy and inviting reception area to enhance overall patient experience.
- Facilitated effective communication by routing a significant number of calls to relevant departments.
- Conducted thorough verification of visitor and patient identities to enhance security measures and protect sensitive information.
- Executed clerical and administrative tasks to enhance office operations such as filing, data entry, and sorting.
Education
Medical Assistant Certificate - Healthcare
Medical Administrative Assistant Diploma - Healthcare Administration
High School Diploma
Skills
Epic EMR
Telephone and email etiquette
Appointment scheduling
Insurance verification
Data management
Administrative support
Office administration
File organization
Microsoft 365
Team collaboration
Time management
Problem-solving skills
Certification
Registered Medical Assistant
Timeline
Front Office Assistant
OSF Healthcare
12.2025 - CurrentRead More
Front Office Coordinator
Athletico Physical Therapy
08.2025 - 11.2025Read More
Patient Access Registrar
St James Hospital
08.2017 - 08.2018Read More
Purdue University Global
Medical Assistant Certificate from Healthcare
Read More
Ultimate Medical Academy
Medical Administrative Assistant Diploma from Healthcare Administration
Read More
Gwendolyn Brooks College Prep
High School Diploma
Read More