Michala Cervantes
Corona,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Organized, energetic and versatile individual committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Branch Supervisor
Automobile Club of Southern California
Corona, California
06.2024 - Current
- Supervised daily branch operations and ensured smooth workflow.
- Led team meetings to discuss goals and address concerns.
- Resolved customer inquiries and provided exceptional service.
- Managed day-to-day operations such as scheduling shifts for employees
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted and managed the travel show planning process through meetings, walk-throughs, and day-of execution with multiple vendors.
- Developed relationships with vendors in order to secure discounts or special offers when possible.
- Assisted with recruitment processes including interviewing potential candidates.
- Conducted regular performance evaluations for staff members.
Associate Supervisor
Automobile Club of Southern California
Corona, CA
01.2023 - 06.2024
- Maintained consistent communication with all levels of staff, ensuring that expectations were met.
- Resolved customer inquiries and complaints in a timely manner.
- Implemented strategies to increase customer satisfaction rates.
- Coordinated resources between departments to ensure optimal workflow processes.
- Held weekly meetings with team members to discuss progress on projects or initiatives.
- Supervised daily activities of assigned personnel to ensure proper functioning of operations.
- Identified areas where improvements could be made in terms of operational efficiency.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
Travel Advisor
Automobile Club of Southern California
Corona, CA
08.2021 - 12.2022
- Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- File maintenance - verifying documents are all signed and completed correctly, names and birthdates are correct
- Cross sells products to enhance the trip experience
- Resolving any issues within a timely manner.
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Researched and compared different travel packages to ensure the best value for customers' money.
- Created itineraries tailored to each customer's individual needs and preferences.
- Built long-term client relationships to generate repeat business and referrals.
Retail Service Specialist
Automobile Club of Southern California
Anaheim Hills, CA
09.2018 - 07.2021
- Administrative duties
- DMV transactions.
- Update and maintain DMV inventory and auditing records,
- Met cross sell goals
- Provided customer service by answering questions and resolving issues promptly.
- Assisted management in training new employees on cash drawer operations and store policies.
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Developed and maintained schedules for Member Service Department
Education
Diploma -
Notre Dame High School
Riverside City College
Riverside, CASkills
- Schedule Development
- Process Improvement
- Training and Mentoring
- Microsoft Word, Excel and PowerPoint
- Ability to multitask and work efficiently under pressure
- Goal-Oriented
- Strategic planning
- Effective communication
Timeline
Branch Supervisor
Automobile Club of Southern California
06.2024 - Current
Associate Supervisor
Automobile Club of Southern California
01.2023 - 06.2024
Travel Advisor
Automobile Club of Southern California
08.2021 - 12.2022
Retail Service Specialist
Automobile Club of Southern California
09.2018 - 07.2021
Diploma -
Notre Dame High School
Riverside City College