Summary
Overview
Work History
Education
Skills
Educational Experience
Affiliations
Leadership and Involvment
Timeline
Generic
Michala Coursey

Michala Coursey

Rentz,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Blended Specialist

Progressive Insurance
Rentz, GA
06.2023 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Exercised versatility in fast-paced, agile work environments.

Customer Service Specialist

Progressive Insurance
Rentz, GA
08.2021 - 06.2023
  • Answered incoming customer inquiries regarding product and service information.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Performed data entry of customer orders into the company's order management system.

Salvage Specialist

GEICO
Macon, GA
01.2018 - 05.2020
  • Assessed, evaluated and documented condition of salvageable items.
  • Served as a Salvage Representative II. Duties included administrative tasks as well as interaction with customer contact calls in high volumes
  • Completed department goals with team members to maximize customer care as well as company benefits.

Floor Manager

ZCorum
Swainsboro, GA
05.2015 - 05.2016
  • Served as floor manager of 20 level-one technicians. Duties included administrative tasks as well as interaction with level-one technicians.
  • Utilized information from different resources to assist customers with troubleshooting as well as training level-one technicians on more advanced troubleshooting while in a high stress environment.

Education

Bachelor of Science in Information Technology -

Colorado Technical University
09.2023

Bachelor of Business Administration in Information Systems -

Georgia Southern University
08.2023

Associates of Business Administration and Economics -

East Georgia State College
12.2017

High School Diploma with Business Technology Minor -

Toombs County High School
05.2016

Skills

  • Microsoft Office Applications: Word, Excel, Access, PowerPoint, Visio, OneNote, Publisher, and Project
  • SAP Applications: SAP ECC, SAP Lumira
  • Leadership Skills
  • Time Management
  • Communication Skills
  • Problem Solving
  • Adaptability
  • Project Management

Educational Experience

  • Management Information Systems, 05/2016 to 06/2016 - Exercised business information infrastructure exercises by using SAP ERP systems., Collaborated on a team with 3 other individuals to present the role and benefits of a SAP system integration for Medical Supply Corporation within a changing market.
  • ERP Using SAP, 08/2016 to 12/2016 - Gained an understanding of the impact ERP systems, became familiar with common business processes, and completed hands on exercises using SAP ECC system., Collaborated on a team with 6 other individuals that presented the impact of SAP systems on inventory and warehouse management with Georgia Southern’s University Store.
  • Information Technology Architecture, 01/2023 to 02/2023 - Completed a consultant analysis report on an existing enterprise system with theoretically assigned goals., Made personal recommendations regarding system requirements, architecture selection, security, and provided detailed resources and timelines for the upgrade in the enterprise system.
  • Advanced Database Systems, 03/2023 to 04/2023 - Developed a theoretical plan to develop an advanced database for a fiction clothing company in the matter of five weeks., Constructed a 3-Level ANSI architecture model that allowed the data to be interchangeable within multiple levels within the fiction company., Structured SQL to mitigate with other Data Manipulation Languages and Data Definition Languages to interact with the system’s structure for certain users of the database when pulling queries for ease of use.
  • Disaster Recovery, 06/2023 to 07/2023 - Developed a disaster recovery and business continuity plan for a fiction insurance company that would meet the growth goals and adjust company concern., Wrote a detailed implementation plan regarding mitigation plans, critical assets, policies, training, and having an emergency response team in the matter of 5 weeks.
  • ISM Team Project 07/2023 to 08/2023 - Created a development plan for a AI Shopping System with a team of four other individuals. Coordinated with schedules due to each member being in different time zones. Presented the development plan with details outlining the project, providing the project scope, reasoning behind a choice in Agile software, the completed market research of competitors, requirement analysis, displaying the potential design, completed use case diagrams to show interactions and the work base structure that helped the team stay on track.

Affiliations

  • Education: Dean’s List (Fall 2014 & Fall 2016), HOPE Scholarship (Fall 2014 to Fall 2017), Phi Theta Kappa Honor Society (Spring 2015), G2 Honor Graduate (May 2016), Honor Graduate (May 2014) Presidential Community Service Award (May 2014)
    Professional: Progressive Rising Star (April 2022)

Leadership and Involvment

  • Disabilities Awareness Network (DAWN) (September 2021 to present)
  • Young Professionals Network (YPNet) (September 2021 to present)
  • Student for Business Technology (August 2016 to 2018)
  • Phi Beta Lambda (August 2014 to May 2016), Chapter Secretary
  • Future Business Leaders of America (August 2011 to May 2014), Chapter Secretary, Regional Secretary, and State of Georgia Southern Division Secretary.

Timeline

Blended Specialist

Progressive Insurance
06.2023 - Current

Customer Service Specialist

Progressive Insurance
08.2021 - 06.2023

Salvage Specialist

GEICO
01.2018 - 05.2020

Floor Manager

ZCorum
05.2015 - 05.2016

Bachelor of Science in Information Technology -

Colorado Technical University

Bachelor of Business Administration in Information Systems -

Georgia Southern University

Associates of Business Administration and Economics -

East Georgia State College

High School Diploma with Business Technology Minor -

Toombs County High School
Michala Coursey