Michala Eaton
Fairfield,CA
Summary
Detail-oriented administrative professional with a BS in Business Administration, recognized for exceptional research, technical, and problem-solving skills. Proven ability to manage data entry and financial transactions while building strong customer relationships. Expert in resource allocation and schedule management, consistently meeting tight deadlines and enhancing team efficiency through effective training and collaboration. Dedicated to fostering positive connections among clients, staff, and management.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo
Fairfield, CA
03.2023 - Current
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions to help with customer retention.
- Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds.
- Leveraged comprehensive understanding of banking offerings to inform customers on various aspects including features, advantages and costs.
- Adhered to financial services security and audit procedures.
- Offered every customer exceptional service by remaining friendly and professional during every transaction.
- Customer surveys 8.5 average
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Surpassed monthly referral targets with high-value accounts.
Area Supervisor
Ross Dress for Less
Vacaville, CA
08.2020 - 01.2023
- Conducted department walk-throughs to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated store performance, and incorporated feedback to implement improvement plans.
- Trained, managed, and motivated employees to promote professional skill development.
- Established the area team schedule and planned production.
- Boosted customer engagement in funding local projects.
- Supported sister branches in enhancing merchandise displays.
Customer Service Associate
Round 1 Bowling & Amusement
Hayward, CA
07.2019 - 05.2020
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Daycare Assistant
Wright Family Daycare
Fairfield, CA
09.2017 - 08.2018
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Developed and enforced positive strategies to encourage good behavior.
- Read aloud and played alphabet games to encourage early literacy.
Education
Bachelor of Science - Business Administration
California State University - East Bay
Hayward, CA05.2022
Skills
- Relationship building
- Supervision and leadership
- Conflict resolution
- Multitasking
- Microsoft (Word, Outlook, PowerPoint, Excel, etc)
- Work planning and scheduling
- Safety management
- Employee performance management
- Business development
- High-energy attitude
Accomplishments
Recognition for Assisting Other Branches and Number of Referrals Made in One Month
Timeline
Teller
Wells Fargo
03.2023 - Current
Area Supervisor
Ross Dress for Less
08.2020 - 01.2023
Customer Service Associate
Round 1 Bowling & Amusement
07.2019 - 05.2020
Daycare Assistant
Wright Family Daycare
09.2017 - 08.2018
Bachelor of Science - Business Administration
California State University - East Bay
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Raphael DelainRaphael Delain
CNC Operator at Tronex TechnologyCNC Operator at Tronex Technology