Summary
Overview
Work History
Education
Skills
Timeline
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Michala Smith

Escondido,California

Summary

Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Manager/ Bartender

Chicken Charlie's Table
11.2021 - Current
  • In my time at Chicken Charlie's Table, I have excelled in multiple positions. When starting this job, I had already had 7+ years of customer service and serving experience, as well as 2 years of bartending experience.
  • With my previous work experience, I very quickly learned the ins and outs of the business and was offered the front of house management position.
  • In this position I have managed all aspects of bar operations, including inventory control, ordering supplies, and overlooking 8 to 12 staff members per shift during peak restaurant hours.
  • I have provided exceptional customer service by engaging with patrons and bringing a welcoming presence as the first person they see as they enter the establishment.
  • I excelled at resolving any issues or concerns in a timely and professional manner, extinguishing high pressure situations before they become uncontrollable.
  • On top of my other responsibilities as manager, I enforced all health and safety regulations, conducting regular inspections and training staff on proper sanitation and hygiene practices, which resulted in multiple passes from the health department.
  • This position has provided me with valuable experience in customer service, teamwork, and multitasking, and I am confident in my ability to thrive in a fast-paced and high stress settings.
  • I am passionate about providing exceptional service and would welcome the opportunity to bring my skills and enthusiasm to your team.

Server

Original Italian Pizza
09.2014 - 05.2020
  • During my time at The Original Italian Pizza, I became proficient at providing exceptional customer service by greeting guests, taking food and beverage orders, and ensuring prompt and accurate delivery of meals in a fast-paced restaurant environment
  • I was responsible for the cleanliness and organization in the dining area, including setting and clearing tables, replenishing condiments and supplies, and assisting with general cleaning duties as needed
  • My time serving at OIP taught me to work effectively as part of a team, communicating with fellow servers, kitchen staff, and management to coordinate service and ensure smooth operation during busy periods.

Education

AA - Communication

Harrisburg Area Community College (PA)
Harrisburg, PA
05.2018

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development

Timeline

Manager/ Bartender

Chicken Charlie's Table
11.2021 - Current

Server

Original Italian Pizza
09.2014 - 05.2020

AA - Communication

Harrisburg Area Community College (PA)

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Michala Smith