Michalanne Wallace
Greenwood,SC
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Self Regional Healthcare
Greenwood, SC
09.2019 - Current
- Administered injections under the direction of a physician or nurse practitioner.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted diagnostic tests such as EKGs or vision screenings in accordance with established protocols.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted in minor surgical procedures, such as removing stitches under the direction of a physician, or assisting the physician with intra-articular injections.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Conducted authorizations from insurance companies for STAT procedures.
- Contacted insurance companies to obtain prior authorizations for prescription medications.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Responded quickly to emergency situations according to established protocols.
- Conducted and uploaded diabetic retinopathy screenings via IRIS.
- Ensure that patients with VA insurance are authorized by their community care for procedures, prescriptions, and referrals to other specialties.
Education
Associate of Applied Science - Medical Assisting
Piedmont Technical College
Greenwood, SC05-2019
Skills
- HIPAA compliance
- Clinical procedures
- Effective communication
- Time management
- Injections and immunizations
- Electronic health records
- Patient care
- Vital signs monitoring
- Multitasking and organization
- Patient documentation
- Telephone etiquette
- Verbal and written communication
- Problem-solving
- Certified in basic life support (BLS)
- Patient-focused care
- Prescription refills
- Ear irrigation
- Ocular photography
- Covid testing
- Insurance authorization
- Specimen preparation
- Patient advocacy
Certification
- BLS
- AAMA
Timeline
Certified Medical Assistant
Self Regional Healthcare
09.2019 - Current
Associate of Applied Science - Medical Assisting
Piedmont Technical College
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