Michalla Miller
Fargo
Summary
Human-driven and devoted, with 10 years of work experience, I excel in leadership and customer service efforts. I demonstrate strong problem-solving skills, attention to detail, and a hunger for knowledge and self-development. I am passionate about fostering genuine connections and guiding others through transformative experiences; however, my position allows for this.
Overview
8
8
years of professional experience
Work History
Lead Party Server
Dave and Busters
Tampa
04.2022 - 03.2025
- Proactively took on leadership roles, ensuring event success with minimal supervision, while anticipating guest needs.
- Fostered a balanced environment, ensuring alignment and satisfaction among management, teammates, and guests.
- Further developed strong attention to detail and multitasking abilities, remaining grounded in a chaotic environment.
- Maintaining guest satisfaction through customer service and sales abilities to ensure guest retention.
- Assisted with training and setting standards of service for new team members.
Interim General Manager
Curaleaf
Clearwater
09.2020 - 04.2022
- Worked in multiple stores upon request, collaborated with the GM to restructure store operations, enhancing team cohesion and efficiency.
- Promoted to Lead Associate and quickly advanced to interim store manager, leading a team of 12 in driving sales growth and guest satisfaction through collaborative efforts.
- Successfully aligned store operations with the company vision, resulting in ensured compliance with state laws, increased inventory accuracy, and guest retention.
- Built a strong rapport with guests, founded on trust and connection, as their guide and educator.
- Conducted nightly audits of inventory, investigating any potential discrepancies, and adhering to company guidelines to bring cases to resolution.
- Complied with company policies and government regulations to prevent violations and protect the organization and individuals from fines and/or legal action.
Customer Service Representative
College Hunks Hauling Junk and Moving
Tampa
06.2017 - 06.2020
- Fulfilled needs of customer service and inbound sales line while simultaneously responding to emails and social media remarks.
- Delivered efficient service in a high-volume setting, focusing on timely call completion.
- Surpassed average Quality Assurance metrics by delivering exceptional customer care within company guidelines.
- Earned multiple raises during tenure, as well as quarterly meeting awards and notable mentions.
Education
Associate in Science (A.S.) - Alternative Medicine
Everglades University
Sarasota05.2026
Skills
- Adaptability
- Attention to detail
- Creativity
- Effective communication
- Guiding and mentoring
- Listening and comprehension
- Multi-tasking
- Problem solving
- Relationship building
Languages
English, Native
Timeline
Lead Party Server
Dave and Busters
04.2022 - 03.2025
Interim General Manager
Curaleaf
09.2020 - 04.2022
Customer Service Representative
College Hunks Hauling Junk and Moving
06.2017 - 06.2020
Associate in Science (A.S.) - Alternative Medicine
Everglades University
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