Clifton Buckens Jr.
Michigan
Summary
Dedicated professional with a solid background in customer service and event management. Expertise in staff training, time management, and maintaining a safe working environment, driving enhanced guest experiences and operational efficiency across various events.
Overview
5
5
years of professional experience
Work History
Lead Banquet Server, Party Lead
Main Event
Michigan
08.2025 - Current
- Trained new staff on service procedures and company standards for guest experience.
- Supervised banquet setup and breakdown, ensuring timely execution of event requirements.
- Collaborated with event coordinators to customize service according to client specifications.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
- Maintained a safe working environment by adhering to strict sanitation guidelines and safety protocols during banquet operations.
- Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and safe work environment.
- Coordinated event logistics, ensuring timely setup and breakdown of party elements.
Skate Guard, Skate Lead, DJ Lead
United Skates of America
Michigan
09.2021 - 06.2025
- Monitored rink activities to ensure safety and compliance with established guidelines.
- Assisted skaters of all ages with equipment and skill development.
- Provided exceptional customer service, resolving conflicts and enhancing guest experiences.
- Maintained cleanliness and organization of skating area for optimal safety conditions.
- Trained new staff on safety protocols and operational procedures to ensure consistency.
- Collaborated with management to improve operational efficiency and enhance guest satisfaction initiatives.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Supported new skater development by offering basic guidance on technique and balance while patrolling the rink floor.
Education
Associate of Arts - Music Technology
Henry Ford College
Dearborn, MI05-2028
Skills
- Cash handling proficiency
- Stress tolerance
- Flexible schedule availability
- Effective time management
- Exceptional communication
- Staff training and development
- Strong leadership
- Banquet setup efficiency
- Customer service
- Time management
- Cleaning and sanitizing
- Clear communication
- Event setup and breakdown
- Issue resolution
Timeline
Lead Banquet Server, Party Lead
Main Event
08.2025 - Current
Skate Guard, Skate Lead, DJ Lead
United Skates of America
09.2021 - 06.2025
Associate of Arts - Music Technology
Henry Ford College