Michayla Lipka
Jacksonville
Summary
Operations leader in assisted stretching/wellness with Physical Therapist Assistant education and hands-on client care experience. Manage multi-unit operations across 3 studios, leading a team of 10 staff while maintaining high service standards, smooth scheduling/coverage, and strong client experience. Skilled in coaching and accountability, workflow improvement, and front-desk/sales support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Director of Operations
Stretch Zone
Destin, FL
10.2023 - Current
- Lead daily operations across 3 studios, ensuring consistent client experience, safety, and brand standards.
- Manage and coach a team of 10 staff, setting expectations, reinforcing accountability, and supporting performance.
- Oversee multi-site scheduling and coverage to maintain smooth session flow, minimize gaps, and support strong client retention.
- Standardize training, communication, and service execution across locations to improve consistency and professionalism.
- Troubleshoot operational issues in real time (staffing, scheduling, client concerns) and implement practical process improvements.
- Maintain facility readiness (supplies, cleanliness, equipment) and ensure an organized, client-ready environment at each studio.
Assistant General Manager / General Manager
Stretch Zone
Gainesville, FL
09.2022 - 10.2023
- Managed day-to-day studio operations including opening/closing, staffing coverage, scheduling, and client communication.
- Supported growth and retention by handling consultations, follow-ups, and service recovery with professionalism and urgency.
- Trained and mentored Stretch Practitioners on protocols, safety, and client interaction to strengthen service quality.
- Coordinated front desk execution (phones, texts, scheduling) to keep appointments accurate and clients supported.
Stretch Practitioner
Stretch Zone
Gainesville, FL
11.2021 - 09.2022
- Delivered one-on-one assisted stretching sessions tailored to client needs, mobility limits, and goals.
- Applied accredited Stretch Zone training with a strong focus on safe positioning, cueing, and progression.
- Managed a high-tempo appointment flow while supporting front desk tasks between sessions (texts/calls/scheduling).
- Educated clients on consistency, mobility progress, and goal-focused stretching routines.
Preschool Assistant Teacher
The Rock School
Gainesville, FL
02.2021 - 11.2021
- Supported classroom instruction and ensured a safe, clean, structured environment for preschool-aged children.
- Communicated effectively with parents regarding daily needs, routines, and health considerations.
- Assisted with age-appropriate learning activities and maintaining classroom organization.
Retail Sales Associate
Bass Pro Shops
Gainesville, FL
08.2019 - 04.2020
- Delivered high-quality customer service by answering questions and guiding customers to the right products.
- Resolved customer needs professionally and maintained a welcoming store environment.
- Supported store operations through organization and day-to-day task completion.
Nanny and Personal Assistant
Nanny & Personal Assistant
Gainesville, FL
12.2015 - 08.2019
- Cared for three children while supporting parents with scheduling and day-to-day personal/business needs.
- Managed routines for school, activities, and health/exercise needs while maintaining a safe environment.
- Maintained strong communication and follow-through with household expectations.
Education
Physical Therapist Assistant Program - Physical Therapy
Florida Gateway College
Lake City, FL08-2020
Skills
- Multi-unit management (3 locations)
- Team leadership (10 staff)
- Scheduling & workforce coverage
- Training & coaching
- Client experience & retention
Timeline
Director of Operations
Stretch Zone
10.2023 - Current
Assistant General Manager / General Manager
Stretch Zone
09.2022 - 10.2023
Stretch Practitioner
Stretch Zone
11.2021 - 09.2022
Preschool Assistant Teacher
The Rock School
02.2021 - 11.2021
Retail Sales Associate
Bass Pro Shops
08.2019 - 04.2020
Nanny and Personal Assistant
Nanny & Personal Assistant
12.2015 - 08.2019
Physical Therapist Assistant Program - Physical Therapy
Florida Gateway College