JEFFREY JUMP
Orlando
Summary
Tenure and passion for leading teams to success. Visionary business development through operational excellence growth while in a senior leadership role for high profile, large volume & multi-unit operations – always with a daily goal of exceeding our own expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
Crayola Experience
Orlando, Fl
02.2022 - Current
- 2025 - Reduced spending over all operations by more than $1,228,000.
- 2025 - Exceed EBIT expectations in excess of $700,000
- Oversight for 4 total indoor theme park operations - 47 Exempt staff, 500+ part time staff with a financial contribution to Crayola of $50M.
- Departmental team accountabilities for Attractions, Retail, Merchandising, Food & Beverage operations, Entertainment / Actors, Operational Leadership, HR, Accounting / Cash Offices, Marketing, Custodial and Facility Engineering, Security / Bag Check, Admissions / Ticketing, Information and Technology.
- Introduced daily scheduling structure based on forecasted attendance.
- Reduced food cost 8% through new product testing and sourcing.
- Discovered more than $252k in food / Beverage credits owed from inflated contract pricing charges.
- Negotiated 3rd party contracts for building system services, security and marketing firm with a net saving of $750k annually.
- Executed an annual $6M capital improvement transformation plan...
- Reduced warehouse inventory levels $232k through introduction of par levels on hand , cycle counts & new warehouse management platform tied to usage.
- Increased retail revenue and per cap through targeted merchandise placement, organization, impulse purchase, product displays and enhanced product marketing.
- Improved Per Cap $ 2.32 on average per property.
Regional Director of Operations / East Coast
K1 Speed
11.2020 - 01.2022
- Corporate Leader for all operational aspects for a California based racing / family entertainment enterprise. Accountable for East Coast operations with a financial performance in excess of $46M budget, with daily, weekly, monthly monitoring & analyzation of critical metrics tied to day to day operations.
- Directly responsible for 32 exempt direct reports = Leadership positions & 410+ total team members.
- Recruit, hire, on-board, train, develop & mentor all leadership team members.
- Reinvented the guest experience to drive satisfaction with a net result of all properties posting top 15 placements company wide in performance for revenue growth and guest survey comments with Orlando ranking #1 overall.
- Instituted hiring guidelines, recruiting platforms, training outlines & expectations, building bench strength to reduce turnover with a daily focus to promote company policy & procedures.
- Physically improved every property with a vision, capital improvement plan & ROI to impact & create amazing guest experiences, improve brand image, increased team performance.
- Reinvented interior & exterior spaces to reflect updated brand image, kitchen equipment, signage, paint, lighting themes & FF&E.
- Redesigned menus for ala carte & private event categories, including product sourcing, order guidelines, production, presentation, steps of service from initial contact through executions of the event / experiences.
- Guided internal departments, IT, Marketing, HR, Accounting, Franchise teams to improve operational success, brand improvements, revenue growth. Added 2 corp positions - Recruiting & Director of F&B.
- Cultivated new food & beverage product partnerships & contracts with global brands to increase corporate support & consistency.
- Point person for all franchise opportunities on the east coast & post opening success coach for franchise owners.
- Instituted new safety procedures to protect guests & ensure all state & 3rd party inspections passed.
Division Regional Manager
ClubCorp – City Club Division
03.2017 - 11.2020
- Accountable for The Citrus Club - Orlando, Tower Club - Fort Lauderdale, Centre Club - Tampa - On Site Support for the Stadium Division – Florida State, Texas Tech, Baylor, Univ. of Texas
- 6000 Memberships $27M annual revenue. Inspired 22 direct exempt reports - (performance reviewed) Senior Leadership positions and 380+ total team members.
- Point person for all marketing strategies - social media, content marketing, digital advertising & paid advertising to ensure the brand, vision & identity aligned.
- Directed accounts receivable, payable, collections, payroll departments & staff.
- Increased Member, client growth & retention that equated to increased Sales $325,000+ in 2018 & $346,000+ in 2019.
- Improved Member experience feedback & surveys to position all 3 clubs in the top 8 out of 244.
- Counseled all internal conflicts & managed all Member indifference & suggestions.
- Reinvented the on-boarding process, including application platforms tied to hire, training outlines, mentors & first day warm welcome expectations.
- Direct lead for all philanthropic efforts, events & fund-raising opportunities, internally & externally.
- Developed & promoted 15 mid-level staff to senior leadership positions. Led the company in membership growth in 2018, 2019.
- Directed full service athletic facilities, personal training, group classes & spa services.
- Created private event packages for groups of 10 – 1500 & reinvented private event space with updated presentation equipment & new updated FF&E & A/V.
- $330,000 annual capital budget planning with 3 year roi backup.
- Accountable for all property maintenance, beautification, improvements & vendor contracts.
Regional General Manager
Tavistock Restaurant Collection
Fort Lauderdale
04.2013 - 03.2017
- Timpano Steakhouse – Fort Lauderdale & Tampa - $11M dollar steakhouse operations with inspired Italian creations, Prime steaks, in the heart of Fort Lauderdale & Hyde Park.
- Increased gross sales, 4.6% year over year & increased net profit before occupancy by 3.1% year over year.
- Reduced labor cost from 28% to 16% by eliminating overtime & implementing weekly dollar spends for both front of house & heart of house scheduling managers.
- Reinvented the wine & spirits program & roll out.
- Managed all marketing initiatives & product partnerships, with return tracking & success based on target market.
- Created guest experience events & unique product food & beverage offerings quickly adopted company wide.
- Spearhead for culinary innovation & creating unique offerings & experiences.
- Canvas & Chroma - Heavily involved in the new construction, design, layout & development of the properties, sourcing FF&E, food & beverage research & development, smallwares, cafe & coffee bar, recruited, hired & trained all management levels & hourly staff. Opened Canvas in January 2016 and Chroma in September 2016.
- Executed brunch service within 90 days of opening that became the number one voted brunch destination in both Orlando & Hyde Park – 2016 & 2017.
- Exceeded targets, budgets & profitability in 2016 & 2017.
- Timpano was the training restaurant for all management positions in the Tavistock portfolio. That accountability followed to Canvas after opening & still is the corp training site to date.
GM of Premium Operations
The MIAMI HEAT
08.2013 - 11.2013
- Director of Premium Food & Beverage Operations with an accountability of $18M in food & beverage revenue.
- Directly cultivated & secured the relationships with season ticket holders to retain their annual package & continued engagement & support of the organization through personal ownership of their experience, needs & requests.
- Executive Leader for 4 revenue centers - Two full service upscale ala carte properties -Flagship Lounges - accessed by court-side seat tickets only. Dewars Lounge - Full-service dining & in seat service department for court-side season ticket holder seats.
- Accountable for an inclusive staff of over 550 employees, 14 Department Heads.
- Reduced Labor Cost from 17% to 10% by creating daily labor spends through spreadsheet development & descending budget tracking.
- Reduced Food Cost from 28% to 17% by creating a high end chefs table for self-service.
- Set all targeted financial exceptions, designed to exceed budgeted forecast.
- Reinvented both ala carte spaces in 2013 to a trendy, yet classic tribute to Miami & the history of the HEAT. Upgrades included revolutionary culinary action stations, craft bars, wine dispensing systems, A/V displays & increased guest & vip seating.
- Increased Sales 10 % in 2013 by adding a Chefs table, added staff to improve & expedite service & created sponsored craft bars.
- Accountable for revenue & EBITDA for all court-side seat season ticket holders, high profile guests & the owner's suit.
- Tested & designed menus with culinary operations. Created all beverage menus; wine & cocktail, including sponsorship support.
- Directed training improvements to reduce knowledge gaps & eliminate workforce performance inefficiencies.
- Created a celebrity chef program that allowed outside chefs from Miami to create a chefs table for select games & offered guests a very unique experience.
- Coordinated all security check points, needs & worked directly with private security contractors as needed.
General Manager
Jeff Rubys Steakhouse
Louisville, Ky
04.2007 - 07.2013
- Recruited by Jeff Ruby & hired as GM of the famous Louisville Steakhouse, generating $16M annually located in the historic Galt House Hotel, largest hotel in Ky with 1300+ rooms.
- Numerous Awards & recognition during my tenure;
- Top 10 Steakhouse in America, -Open Table
- Best Steakhouse in Louisville - Louisville Magazine
- Wine Spectator Award of Excellence - 2008, 2009, 2010.
- Collaborated with the Corp office to source, test & execute new menu offerings to be incorporated throughout the enterprise of restaurants.
- Reinvented the complete wine menu categories with more than 1300 bottle offerings, 70 wines by the glass, Inspired Reserve List, specialty champagne & dessert offerings - most partnerships created were winery direct & exclusive negotiated & contracted.
- Created In Room delivery menu offerings for the Galt House Hotel.
- Created retail / market sales category for; steaks, seafood, dry spices, rubs & logo merch. This initiative was copied throughout the company.
- Reinvented Private Dining menu offerings & remodeled private space with enhanced a/v equipment based on client needs & requests.
- Created multiple unique guest dining experiences, co-hosted by wine makers, bourbon distillers, Old World wine makers flown in direct. In addition to celebrity co-hosted dinners with Food Network Celebrities, artists, entertainers, coaches, athletes & regional power business names.
- Set records in sales, profits, guest counts 2008, 2009.
- Cultivated the relationship with YUM Center Arena to be the exclusive host to entertainers, bands, teams playing in the arena, in addition to strengthening brand marketing & logo awareness inside the arena.
- Booked & contracted all nightly entertainment from single piano to 6 piece acts & national acts.
- Philanthropy - Partnered with the Jockeys Guild CEO to support disabled Jockeys' by allowing Jockeys' to wear logo gear while racing in high profile horse races in exchange for donations to the fund.
Education
Bachelor of Science - Business Administration(BSBA)
The Ohio State University
Columbus, OhioPilot And Flight Crew - undefined
United States Army Aviation
Fort Rucker, ALSkills
- Revenue growth strategy
- Client relationship management
- Self-accountability in leadership
- P&L oversight and financial forecasting
- Team leadership
- Unit opening leadership
- Multi-Unit, Theme Park, Stadium & Entertainment Operations - Financial growth & responsibility, organization structure & restructuring, leading teams of 200 - 750 in multi- unit and departmental structures
- Tactical Marketing - New start up, brand identity, calculated vision with objectives, public / media relations, social media & philanthropic outreach
- HR - Proficient in people strategy, recruiting, benefits, compensation, risk management, on-boarding, bench development, labor laws, OSHA procedures & promotion of policy
- Liaison Leader- Building relationships to develop business gains for the brand Point person for new & existing franchise opportunities Establish & foster business partnerships to create unrecognized revenue opportunities Recognize ze changing market trends to strategically plan organizational growth & partner with operating teams to deliver the guest benchmark experience
Certification
- Certified Club Manager – CCM Certified Club Managers of America
- Certified Introductory Level Sommelier - Master Court of Sommeliers
- Certified Level 2 Sommelier - Master Court of Sommeliers Certification CS
- Hospitality & Tourism - Florida Atlantic University
- Certified Executive Leadership - Harvard Business School
- Serve Safe Certified
- AED & CPR Certified
MILITARY EXPERIENCE
- Helicopter Pilot
- 2nd Squadron, 4th United States AIR Cavalry - OH-58, A,C & Delta Models
- Savannah, Georgia 160th Special Operations SOAR- MH-6 Model
- United States Army Hunter Army Airfield Savannah, Georgia
Timeline
Director of Operations
Crayola Experience
02.2022 - Current
Regional Director of Operations / East Coast
K1 Speed
11.2020 - 01.2022
Division Regional Manager
ClubCorp – City Club Division
03.2017 - 11.2020
GM of Premium Operations
The MIAMI HEAT
08.2013 - 11.2013
Regional General Manager
Tavistock Restaurant Collection
04.2013 - 03.2017
General Manager
Jeff Rubys Steakhouse
04.2007 - 07.2013
Pilot And Flight Crew - undefined
United States Army Aviation
Bachelor of Science - Business Administration(BSBA)
The Ohio State University