Antara Biswas
Durham,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious Owner with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Rhino Sports And Entertainment Service LLC
Durham, NC
08.2020 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Bakery Clerk
Harris Teeter Grocery Store
Durham, NC
10.2019 - 05.2022
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
Front Line Associate
Chick-fil-A
Durham, NC
08.2016 - 04.2019
- Trained staff on operating procedures and company services.
- Effective liaison between customers and internal departments.
- Managed timely and effective replacement of damaged or missing products.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Provided ongoing guest service.
- Improved overall efficiency 10% by anticipating needs and providing outstanding support
Manager of Business Development and Sales
Omega Food Corner (INDIA)
Delhi, New Delhi
01.2010 - 11.2014
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built diverse sales pipeline to exceed quota targets.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Applied Studies - Arts And Entertainment Management
Satya Bharati Vidyapith
Barrackpore India03.1994
Timeline
Customer Service Associate
Rhino Sports And Entertainment Service LLC
08.2020 - Current
Bakery Clerk
Harris Teeter Grocery Store
10.2019 - 05.2022
Front Line Associate
Chick-fil-A
08.2016 - 04.2019
Manager of Business Development and Sales
Omega Food Corner (INDIA)
01.2010 - 11.2014
- Montessori Pre-Primary Teacher's Training Society (Jan 1995-Dec 1995)
- Data Ware Computer Certificate of Merit (July 1999-June 2000)
- Novell Education Certificate Certified Internet Professional (June 2000-July 2001)
- BQT with IBM Certificate Program 2005.
Bachelor of Applied Studies - Arts And Entertainment Management
Satya Bharati Vidyapith
Skills
- Customer Support
- Gift Wrapping Boxes
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Needs Assessment
- Presenting Solutions
- Correcting Discrepancies
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Safe Work Practices
- Selling Skills
- Patient and Empathetic
- Guest Satisfaction
- Guest Experiences
- Food Allergies
- Sales and Upselling
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Full Professional
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