Micheal Cheatham
Spring Hill,TN
Summary
Accomplished manager focused on cost control and revenue growth. Expertise in team training, data analysis, and problem resolution enhances operational efficiency and customer satisfaction. Proven ability to lead multi-functional teams in fast-paced environments, ensuring optimal workflow and exceptional service. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Self Employed
Delivery Driver
Nashville, Tennessee
08.2024 - 01.2025
- Delivered packages efficiently within designated routes and timeframes.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Loaded and unloaded packages accurately, maintaining proper handling protocols.
- Navigated various routes using GPS technology for timely deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
Assistant Manager
Jersey Mike’s Subs
Franklin, Tennessee
08.2023 - 08.2024
- Oversaw daily operations to ensure compliance with company standards.
- Managed daily opening and closing procedures, ensuring accurate cash handling, efficient inventory management, and compliance with facility cleanliness and security standards. Handled customer service issues and questions that arose and exhibited exceptional customer service at all times. Created, assisted, and delivered catering orders that required a strong sense of urgency and superior organizational skills. Visited various store locations to support daily operations and enhance overall performance. Executed marketing initiatives to promote store offerings outside the location to help boost revenue for the stores I was responsible for. Led by example, fostering a positive team environment and motivating team members to deliver outstanding customer service and contribute to company goals.
- Led training programs for new store managers across multiple locations.
- Implemented inventory control procedures to minimize waste and losses.
Restaurant Owner/Operator
Pita Way
Franklin, Tennessee
03.2023 - 08.2023
- Oversaw food preparation and maintained quality standards.
- Maintained inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations.
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Ensured adherence to all local health department regulations regarding sanitation practices.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Established quality assurance protocols for food preparation processes to ensure consistency in product quality.
Area Manager
Jersey Mike's
Franklin, TN
01.2021 - 03.2023
- Oversaw daily operations to ensure compliance with company standards.
- Managed daily opening and closing procedures, ensuring accurate cash handling, efficient inventory management, and compliance with facility cleanliness and security standards. Handled customer service issues and questions that arose and exhibited exceptional customer service at all times. Created, assisted, and delivered catering orders that required a strong sense of urgency and superior organizational skills. Visited various store locations to support daily operations and enhance overall performance. Executed marketing initiatives to promote store offerings outside the location to help boost revenue for the stores I was responsible for. Led by example, fostering a positive team environment and motivating team members to deliver outstanding customer service and contribute to company goals.
- Led training programs for new store managers across multiple locations.
- Implemented inventory control procedures to minimize waste and losses.
Supervisor/ Dinner Cook
SEASONS/ VISION HOSPITALITY GROUP
04.2017 - 05.2020
- Supervised daily operations of hospitality staff in diverse environments.
- Managed scheduling to ensure adequate coverage during peak hours.
- Coordinated training programs for new team members on service standards.
- Prep cook, line cook, dishwasher, banquet cook/set-up/server/busser, expo, sous chef, brittle maker, Coordinated catering events for seamless execution and guest satisfaction. Placed food orders accurately. Managed daily and nightly kitchen operations, overseeing staff and maintaining quality standards. Acted as customer service liaison, fostering customer appreciation and addressing feedback.
Ride Share
UBER
03.2016 - 04.2017
- Shuttled passengers throughout Nashville and neighboring cities to ensure reliable transportation. Picked up and dropped off customers safely and promptly to enhance travel experience. Utilized strong communication skills to clearly understand and address customer needs and preferences. Kept positive demeanor and communication with customers to give a pleasant experience on the trip.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Chef/ Kitchen MNGR
THE NEIGHBOURHOOD TAPROOM & KITCHEN
05.2015 - 04.2016
- Refined recipes and enhanced dish presentation to elevate customer experience. Oversaw all day-to-day opening and closing procedures. Thoroughly cleaned the facility, secured the facility, encouraged the kitchen crew to properly clean daily and monthly. Managed all inventory orders and inventory checks. Maintained good standing with vendors and reps. Completed several preventive maintenance tasks. Worked with crew day in and out to achieve production, quality, and sales. Was in charge of scheduling employees. Took on bulk of workflow to help prevent high labor cost. Participated in recruitment, onboarding, and performance management of kitchen staff. Performed diverse kitchen tasks, contributing to overall kitchen operations and workflow.
- Supervised kitchen staff to maintain high standards of food preparation.
- Created diverse menu items using seasonal ingredients and local flavors.
- Ensured compliance with health and safety regulations in the kitchen.
General Manager
JERSEY MIKE'S SUBS
01.2013 - 05.2015
- Oversaw daily operations and staff management in a fast-paced sandwich shop.
- Oversaw daily opening and closing procedures, including cash handling, report development, inventory counting, and facility cleanliness and security, ensuring operational readiness. Resolved customer service issues and inquiries, delivering exceptional service and fostering customer satisfaction. Created, assisted, and delivered catering orders that required a strong sense of urgency and superior organizational skills. Led by example and employed positive reinforcement to cultivate a motivated team culture. Directed a team to achieve optimal outcomes for the company and provide excellent customer service.
- Designed and delivered training programs for new employees to enhance service quality. for new employees to ensure quality service.
- Managed inventory levels and ordered supplies to maintain stock availability.
Administrator/ Records
AESTHETIC SOLUTIONS
05.2012 - 12.2014
- Organized bills, invoices, and statements, managed client transactions, and led client interactions to ensure smooth operations. Managed company funds efficiently, managed payroll, and developed reports for day-to-day operations of the company. Maintained good standing with vendors and reps. Designed cad-cam milling unit, business website, advertisements, and informational postcards to enhance company branding. Resolved customer service issues and technical problems. Coordinated setup of meetings and assisted informative meetings and showcases. Coordinated client deliveries to ensure timely service and enhance customer satisfaction. After 3/13 was only responsible for organization of bills, invoices, statements, the paying of transactions for all clients and leading clients as a side job.
- Managed daily office operations and streamlined administrative processes.
- Coordinated scheduling for client appointments and staff meetings.
- Oversaw inventory management and supply ordering for office needs.
Shift Leader
JERSEY MIKE'S SUBS
10.2007 - 05.2012
- Oversaw day-to-day opening and closing procedures, including cash handling, report development, inventory counting, and facility cleaning and securing, ensuring operational efficiency. Resolved customer service issues and inquiries, consistently delivering exceptional service to enhance customer satisfaction. Created, assisted, and delivered catering orders that required a strong sense of urgency and superior organizational skills. Demonstrated leadership by leading by example and using positive reinforcement, guiding the team to achieve high standards in customer service.
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels to maintain stock and reduce waste.
Head Shift Lead
Jersey Mike’s Subs
Franklin, Tennessee
01.2025 - Current
- Oversaw daily operations to ensure compliance with company standards.
- Managed daily opening and closing procedures, ensuring accurate cash handling, efficient inventory management, and compliance with facility cleanliness and security standards. Handled customer service issues and questions that arose and exhibited exceptional customer service at all times. Created, assisted, and delivered catering orders that required a strong sense of urgency and superior organizational skills. Visited various store locations to support daily operations and enhance overall performance. Executed marketing initiatives to promote store offerings outside the location to help boost revenue for the stores I was responsible for. Led by example, fostering a positive team environment and motivating team members to deliver outstanding customer service and contribute to company goals.
- Led training programs for new store managers across multiple locations.
- Implemented inventory control procedures to minimize waste and losses.
Education
Bachelor's - Music Business & Audio Production
Middle Tennessee State University
Murfreesboro, TNAssociate - Commercial Entertainment
Columbia State Community College
Franklin, TN05-2009
Skills
- Restaurant Management
- Operational Management
- Operational Oversight
- Labor Cost Analysis
- Financial Oversight
- Profit & Loss
- Inventory Control
- Culinary Experience
- Menu Planning
- Food Safety
- Event Coordination
- Restaurant Experience
- Kitchen management
- Microsoft Office
- Leadership
- Team Leadership
- Staff Development
- Customer service
Certification
- Multi-Media Songwriting May 2009 to Present
Timeline
Head Shift Lead
Jersey Mike’s Subs
01.2025 - Current
Self Employed
Delivery Driver
08.2024 - 01.2025
Assistant Manager
Jersey Mike’s Subs
08.2023 - 08.2024
Restaurant Owner/Operator
Pita Way
03.2023 - 08.2023
Area Manager
Jersey Mike's
01.2021 - 03.2023
Supervisor/ Dinner Cook
SEASONS/ VISION HOSPITALITY GROUP
04.2017 - 05.2020
Ride Share
UBER
03.2016 - 04.2017
Chef/ Kitchen MNGR
THE NEIGHBOURHOOD TAPROOM & KITCHEN
05.2015 - 04.2016
General Manager
JERSEY MIKE'S SUBS
01.2013 - 05.2015
Administrator/ Records
AESTHETIC SOLUTIONS
05.2012 - 12.2014
Shift Leader
JERSEY MIKE'S SUBS
10.2007 - 05.2012
Associate - Commercial Entertainment
Columbia State Community College
Bachelor's - Music Business & Audio Production
Middle Tennessee State University