Micheal Cole
Monroe City,Missouri
Summary
Dynamic retail professional with a proven track record at FastLane Convenience Stores, excelling in inventory control and customer service. Adept at mentoring teams and enhancing store operations, I drive sales through strategic merchandising and staff training, ensuring compliance and fostering a collaborative environment. Committed to delivering exceptional customer experiences.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
FastLane Convenience Stores
Taylor, MO
06.2023 - 03.2026
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management by conducting regular stock counts and maintaining accurate records.
- Collaborated with team members to enhance customer service standards and resolve issues efficiently.
- Trained new staff on operational procedures and customer interaction techniques.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Crew Leader
Platteville Fire and Safety
Platteville, WI
03.2018 - 01.2020
- Led crew in executing safety protocols and ensuring compliance with fire regulations.
- Trained new team members on equipment operation and safety procedures.
- Coordinated daily tasks to optimize workflow and enhance efficiency.
- Conducted regular inspections of fire safety equipment to maintain operational readiness.
- Mentored junior crew members, fostering skill development and teamwork dynamics.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
GED -
Southwest Wisconsin Technical College
Fennimore, WI05-2011
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Hiring and training
- Staff management
- Mentoring and coaching
- Employee coaching
- Inventory counting
Timeline
Assistant Store Manager
FastLane Convenience Stores
06.2023 - 03.2026
Crew Leader
Platteville Fire and Safety
03.2018 - 01.2020
GED -
Southwest Wisconsin Technical College