Micheal Cooper
Jacksonville
Summary
Proven track record in enhancing guest experiences at One Ocean Resort & Spa, leveraging hospitality service expertise and problem-solving skills. Excelled in front desk management and customer service, significantly improving guest satisfaction levels. Trained new staff, demonstrating strong leadership and mentoring abilities. Skilled in reservation systems and POS systems, ensuring efficient operations and positive outcomes.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
One Ocean Resort & Spa
09.2022 - 03.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
Roofer Helper
Hammer Time Roofing Nc
04.2022 - 09.2022
- Supported team members in completing projects on time through effective communication and coordination with fellow Roofer Helpers.
- Learned from experienced Roofers on proper safety protocols and procedures, minimizing risk during all roofing tasks.
- Collaborated closely with teammates to ensure consistent quality across all aspects of a project from start to finish.
- Safeguarded job site safety by maintaining a clean and hazard-free work area, reducing the risk of accidents.
- Promoted a positive work environment with strong teamwork skills among fellow Roofer Helpers and Roofers alike.
- Optimized tool usage by performing regular maintenance checks and repairs as needed, prolonging their lifespan and functionality.
Customer Service Clerk & Stock Clerk
Publix
04.2020 - 03.2022
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Education
Associate of Arts - Business
Florida State College At Jacksonville
Jacksonville, FL04.2028
High School Diploma -
Marine Science Education Center
Atlantic Beach, FL05.2022
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality service expertise
- Time Management
- Listening Skills
- Reservation Systems
- Front Desk Management
- POS Systems
- Training and mentoring
Timeline
Front Desk Agent
One Ocean Resort & Spa
09.2022 - 03.2024
Roofer Helper
Hammer Time Roofing Nc
04.2022 - 09.2022
Customer Service Clerk & Stock Clerk
Publix
04.2020 - 03.2022
Associate of Arts - Business
Florida State College At Jacksonville
High School Diploma -
Marine Science Education Center
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