Samsara
Micheal Cummins
Starkville,MS
Summary
Accomplished Operations Manager and Marine Corps Veteran with a proven track record of enhancing operational efficiency and customer satisfaction. Skilled in operations management and team leadership, demonstrated through strategic planning and staff empowerment. Achieved significant improvements in performance outcomes and supply chain operations, leveraging problem-solving abilities and project management skills for optimal results.
Overview
8
8
years of professional experience
Work History
Operations Manager
McConnell Brothers Transfer & Storage
02.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Branch Manager
Safe Haven ADT
07.2022 - 02.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Territory Sales Manager
AMMSQ & Associates
02.2021 - 07.2022
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Assistant General Manager
Global Value Commerce
09.2020 - 02.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Education
Associate of Science - Business Administration And Management
East Mississippi Community College
Scooba, MS01.2026
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Oracle
Microsoft suit
Timeline
Operations Manager
McConnell Brothers Transfer & Storage
02.2023 - Current
Branch Manager
Safe Haven ADT
07.2022 - 02.2023
Territory Sales Manager
AMMSQ & Associates
02.2021 - 07.2022
Assistant General Manager
Global Value Commerce
09.2020 - 02.2021
Associate of Science - Business Administration And Management
East Mississippi Community College
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