Micheal Johnson
Cortland,NY
Summary
Management Professional experienced in customer relations, store management, and maintenance coordination. Balanced employee and customer needs with business objectives to achieve financial targets. Committed to enhancing guest and customer satisfaction while ensuring financial requirements are met.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Co manager / assistant store manager
KFC
Cortland, NY
05.2023 - Current
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new team members on company policies and food safety procedures.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Handled all deposit runs including change runs
- Did most of the repairs and cleaning in store
Production Worker
Ispice
Cortland, NY
06.2024 - 10.2024
- Operated production machinery to create high-quality spice products.
- Monitored production lines for efficiency and product quality.
- Maintained cleanliness and organization of workstations and equipment.
Delivery Driver/ store associate
Affordable Home Furnishing
Cortland, NY
10.2022 - 05.2023
- Delivered home furnishings to customers in a timely manner.
- Loaded and unloaded trucks with care and attention.
- Communicated effectively with customers regarding delivery schedules.
- Communicated with customers on their knees for what type of furniture they want or need in the future or right away.
Sales Associate
Shoe Department
Gadsden, Alabama
04.2020 - 06.2020
- Processed sales transactions using point-of-sale systems efficiently.
- Assisted customers in selecting footwear based on style and fit.
- Maintained organized merchandise displays to enhance customer experience.
- Left because of Covid 19 we got shut down around then
Education
Ged
Cortland, NYSkills
- Management
- Shift management
- Selling
- Money management
- Basic computer skills
- Driving
- Full-time availability
- Flexible schedule
- Quick learner
- Hard worker
Certification
- Drivers license
- Food handler certificate
- Serv Safe
Timeline
Production Worker
Ispice
06.2024 - 10.2024
Co manager / assistant store manager
KFC
05.2023 - Current
Delivery Driver/ store associate
Affordable Home Furnishing
10.2022 - 05.2023
Sales Associate
Shoe Department
04.2020 - 06.2020
Ged